Esplendor by Wyndham Montevideo Cervantes

I was assigned a small room at the back, which I was told was the last room left, due to an event that night. I complained at reception, having been unable to find the details of my reservation online. They could not help! I was told that I requested a quiet room, which it true. BUT, I also request an airport shuttle 2x and got not reply. Most critically, the room had a very bad smell & after my second trip downstairs on a busy night due to the wedding I explained that I refused to sleep there. I had left opposite facing windows open for 10 mins to air, without improvement. FInally, 2 cleaners were sent & one explained that a wall had just been painted! I complained again & finally they discovered another room! 40 mins after check-in, I moved my luggage to the new room (no offer to help). Bad service at Esplender hotel.

下午三點才能辦理入住，上午十一點前辦理退房，有一點點不適應。建築有歷史感，裏面的裝潢設施不是很新，跟國內200以下的酒店差多吧，但對比這邊物價也合理。離獨立廣場非常近，總之我還是比較滿意。

Unfreundliches Personal an der Rezeption, Spanischsprechende Gäste werden bevorzugt behandelt. Wir mussten um 7 Uhr zum Flughafen, das Frühstück startet erst um 7 Uhr. Es war weder möglich ein Frühstückspacket zu erhalten, noch zwei Minuten früher und reinzulassen damit wir selber was mitnehmen konnten. Die Mitarbeiter sind absolut nicht interessiert, dass Gäste das Hotel zufrieden verlassen