Having experience with other all-inclusive resorts, RUI Montego Bay falls as the bottom of our list. From the moment we arrived, we were greeted with eye rolls by the front desk for asking simple questions, like we should already know things and it was an inconvenience to them. We arrived early, so we expected to wait a while for checkin. We were allowed to eat lunch at the buffet, however, asking if we could was met with yet another eye roll. Asking direction to where the restaurant was met with a finger point, no eye contact, and continued rudeness. Maybe a tip was expected?
Trying to book a reservation in any of the dinner restaurants was impossible, as everything is already booked full for the week by the time you arrive, and you can’t reserve anything ahead of time. We spoke with a manager on how to rectify this, told they would find a solution and get back to us. Followed up several times, and eventually the manager left for the evening with no solution provided. This became an on-going issue for our entire stay, and was the same situation for almost every other guest that we talked to.
6:30pm evening of checkin, still no bags delivered to our room after calling twice, being told they were on the way. I walked down and got them myself, and they were still sitting in the exact same place we left them at checkin.
Breakfast, lunch and dinner at the buffet was great every time.
Sailing: not free, need license to sail.
Resort is fun and clean, but unhelpful rude staff.
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