The Prime Energize

Heerlijk hotel, vriendelijk personeel. Heerlijke bedden en een ideale locatie

Tout était parfait et la belle surprise fin d’après-midi, une bouteille de vin mousseux et le petit gâteau qui va avec, à l’attention de mon épouse qui fêtait son anniversaire, merci beaucoup la direction 🍾🥂

Buena ubicación , muy limpio, sauna y piscina interior gratuita. Personal muy amable. Desayuno completo.

The Prime Energize is a fantastic choice hotel. From the moment we arrived, we were greeted and made welcome by the amazing staff. Our room is spacious and is kept clean on a daily basis by our lovely maid. Rituals shower gel and shampoo and a very good shower.The hotel has everything you need and the rooftop pool is stunning with plenty of lounges. Breakfast is perfect and there is an abundance of food and drink to choose from. Including freshly squeezed orange. If you dine in the restaurant in the evening, you won’t be disappointed. The food is wonderful and the presentation is 5*. We have 2 days left of our holiday but I wanted to thank all the staff at our beautiful hotel for making our stay perfect in every way.

2nd visit to The Prime for a weeks stay last week in March. Lovely hotel with a change at breakfast time, no need to book a 45 minute slot and check in was super quick this time. €7 euro tourist tax per person for the week paid at check out this time. Breakfast was excellent as it was on our last visit 2 years ago. The favour real orange machine and granola were still on the menu. The breakfast team were super busy as always, they were working very hard. Cocktails were excellent. The Cocktail of the week was Vanilla Souflee ( coffee based) €7 and was superb. Also tried the Bahamma and Bloody killer (€10). Bloody killer was my favourite out of those 2. Fantastic attention to detail from the bar staff when making the cocktails. They really make them from scratch and are well worth trying. Housekeeping was excellent, room cleaned daily. Thank you. Only issue which was out of hotels control was a burst pipe repairs on 2 days. There was abit of mis-communication between Jet2 rep and Maria at Reception. We got a text from jet2 saying if water was still off, we could collect a bottle of water from reception. When we returned from day out , we asked if water was still off (2:30pm) and was told it was, so requested a bottle of water. Reception directed us to the bar and the bar redirected us to Reception. Reception said they had spoke with Marc the rep and there was no bottled water. There was no suggestion to even buy some. It would have been good to have had some complimentary water available for tea / coffee and A quick wash of hands in this situation , especially on the Saturday as the water had been off from mid morning till 16:42pm. That was disappointing as due to the text I anticipated we could easily pick up a small bottle on way up to the room and no need to pop to the supermarket. In Uk our water companies would ensure bottled water was dropped at residents/premises. Overall the prime is excellent and the staff work really hard to generally ensure a good hotel vibe.

For a 4-star hotel, it unfortunately does not live up to expectations. We are a bit disappointed, even though some aspects work well. The breakfast is very good, and the hotel is both clean and tidy. The receptionists are generally friendly, but often seem more focused on their screens, phones, or conversations with colleagues than on the guests in front of them. The breakfast staff are helpful, but appear somewhat absent and rarely smile – which creates a rather cold atmosphere. Unfortunately, the coffee from the machine tastes really bad. During the first few days, we were served coffee from the barista machine, but suddenly we were told – in quite a sour manner – that this coffee costs extra. The lobby and breakfast area are cramped and small, and there is no garden or outdoor space to retreat to. If you want to find a quiet corner for yourself, there is simply nowhere to go. As someone who enjoys a morning swim, it’s also disappointing that the pool doesn’t open until 10 a.m. This feels like an unnecessarily limiting policy. The hotel is also located right next to a busy street, and there is a lot of noise in the evenings and at night – including horse-drawn carriages passing by with loud sounds. We have traveled extensively and stayed at many hotels around the world, so we feel we have a solid basis for comparison. The rooms feel uninviting – there is no decoration or personal touch, the bathrooms are very cramped, and overall the hotel appears somewhat worn and outdated.