Hero Beach Club

Hero Beach Club is like holding up a mirror to what's gone wrong with Montauk the last 10 years or so. This is our second time staying at Hero Beach Club (first time in 2017, their opening summer), and the property has not aged well. It's time to re-invest some money back in - and more than slapping on a coat of paint. Montauk used to be a relatively affordable trip for families, but now exists as an unapologetic money grab. HBC is Montauk in a nutshell - outrageously expensive for what it offers. THE GOOD To their credit, the room was clean on arrival. Kudos to their cleaning staff. HBC partners with fitness instructors and others to provide activities on the lawn. Beach staff were helpful. Outdoor common areas are nice, and most everyone working there was kind in their interactions with us. THE BAD The property photographs well on their website, but look at anything up close, and the veneer falls apart. HBC has sacrificed functionality for the 'gram. No proper seating options other than some heavy stools scattered about. No counter space for toiletries in the bathrooms - the sinks are like tall skinny flower pots with a 1-2" ledge. No towel racks other than those standing ladder things (unsecured to the wall). Bathrooms had no door locks, one of the bathrooms when closed blocks the bedroom door from being open. 50/50 chance on whether towels were ever available by the pool. Food marketed as being available by the pool was absurdly expensive ($10 for a slice of less-than-mid pizza, $18 for a tiny pan kid's size pizza), if available at all. Sandwiches were never in stock. THE UGLY The room is $2500 per night, and that is INFURIATING for what you get. The rooms are in dire need of serious maintenance. Mold by the patio door, shower door seals are broken and turned into spear-like edges. Barn door to separate bedroom was half off the track and was missing the lower guide so could swing wildly below. Shelves in the bathroom were improperly secured and about to pull themselves out of the wall. Bathroom grout was absolutely disgusting - many tiles were loose and "crunchy" as we walked across them - the entire subfloor needs to be re-done. Water was turned off for about an hour to the building with no notice - you simply can't do that. I get that work needs to be done, but some effort needs to be made to guests that something as critical as water is going to be off for a period of time in the middle of the day. Service - most everyone quite friendly and accommodating, but there's not much anyone can do other than apologize when things run out. 50/50 on whether pool towels were made available at all. HBC advertises a lunch menu by the pool ($18 for a simple kid's sized pizza!), but the vast majority of the items were never in stock the entire weekend. Activities - probably the shining spot here. HBC has made a few partnerships

This was our third summer staying at Hero Beach Hotel, and as always we had the best time!! It was nice to see the familiar face of Alex the manager at check in. We loved our room which included a private deck to the outside garden. The grounds were well manicured as usual. We ended each night with a family s’mores ritual. We loved our morning ritual of the complimentary breakfast—especially the iced coffee. We wanted our mornings on the beach and our afternoons poolside. We can’t wait to be back at our happy place next year!

Amazing place with a very friendly helpful staff. Great location, pool and yard with hammocks, fire pits, games and more. Also very clean.