Haven Montauk

I liked the location of this hotel. You could walk across the street a couple hundred ft and see an amazing Sunset. Close to nice restaurants. Nice staff as well.

Clean and cutely decorated with activities available to you like bikes, bonfires, and beach chairs.

The staff was very helpful. The rooms were cute and clean. You are walking distance to shops and the beach.

Fab location. Beach in easy reach and it's just what we imagined. The staff were so very helpful

The location in Montauk was great. The staff also was great- Once you're checked in, they have a texting system so you can respond with questions or let them know if you need anything that way which I found very convenient. The pool area was nice, and it was nice that even though we got there before we could check in, we had access to that area. While it is in Montauk and we were there during a summer weekend, which is an expensive area and time to be there, it still felt like we were paying way too much for the room- the room was perfectly normal and clean but it's still a motel room. The beds were comfy.

Air conditioning was broken. We wanted to go to dinner, and had a conversation with front desk manager who said she wouldn’t go into our room while we were gone. I received a text from Colleen after she went into my room after inspecting the air conditioner. Then she denied ever saying anything. Violation of space/trust and lie on top of lie from staff.

Besides one front desk attendant that was beyond inviting and sweet, everything about this place was disappointing. We found a few ants in the room, and there was absolutely no service or wifi in our room. If it did work, it was for 2 minutes before it crashed again. The motel claims there is free wifi but both servers they gave us did not work well at all. When i called about this, a woman at the desk said “well it’s working for me so”. Also, the pool was not cleaned yet even tho we stayed after memorial day. We didn’t have access to all the amenities such as the grill or pool. There was no coffee machine or microwave in the room, so it was basically up to us to go out everyday and drive 30 minutes to the market to get food if we didn’t want to spend money on 3 meals a day. You have to drive everywhere to get anything, and the nearest Dunkin is 50 minutes away. CVS is 30 minutes away. The town is about 25 minutes away. The beach is not on site as well. The beach is a 10-15 minute drive, but the bay is across the street. There was nothing really to do here and honestly, not worth the amount we paid. I’m very disappointed. I did think one of the desk attendants was very friendly and caring, but the others were just straight up rude. I wish I got her name so I could tell her boss how nice she was.

The hotel was very pleasantly located near the harbor which was a nice surprise. the Room was clean and the fire pit / picnic area was also an added benefit. The rooms were no frills but very clean.

Ocean views - convenient to Montauk and yet very quiet.