Castello Banfi - Il Borgo - Relais et Chateaux

設施：非常好 泳池乾淨 房間乾淨 衞生：非常好 環境：超級好 服務：超級好 13世紀的古堡，被美國人收下經營成酒廠和酒店，房間超級大且豪華，最重要的是親近自然，酒店後門出去就是自己的葡萄園 橄欖園，可以騎行，徒步，做各種活動。還可以去酒廠參觀，超級棒～～～

As a longtime guest of Relais & Châteaux properties, I’ve come to trust the brand for consistently exceptional service in some of the world’s most inspiring locations. I specifically chose Castello di Banfi for its association with the Relais & Châteaux five-star promise, Banfi’s globally recognized brand, and a price point that signaled an unsurpassed experience not to be missed. Sadly, our recent stay fell far short of that standard—and we were deeply disappointed to be wrong. There is no denying the stunning beauty of the property or the charm of the Tuscan setting. The cooking class with Giacomo and wine tasting with Bernadette were highlights—authentic, personal, and truly memorable. Unfortunately, the service throughout our stay was inconsistent at best and at times nonexistent. Turn-down service was spotty, and breakfast and dinner at La Taverna were marred by slow, chaotic, and disorganized service. Evenings were especially poor, with no staff presence and only a non–English-speaking front desk clerk available. The winery tours arranged by the hotel were uninspired and did not showcase the richness of Tuscan wine culture. The hotel’s lack of casual evening dining options was particularly frustrating. With La Taverna closing one night per week and no alternative bar or terrace dining available, room service was our only option—and even that failed due to miscommunications with staff. We ultimately went without dinner that night, which is simply unacceptable for a high-end resort. There is a Michelin-rated restaurant that the hotel attempted to direct us to, but given the multitude of service issues we experienced throughout our stay, we had little confidence that this recommendation would deliver expected standards. Most troubling was the hotel’s response to our concerns. Staff appeared flustered and defensive, and no real effort was made to resolve the issues while we were there. This created stress during what should have been a relaxing and indulgent stay. I subsequently I raised these concerns directly with Relais & Châteaux, expecting at least an acknowledgment of the serious service gaps we experienced. Unfortunately, their response was equally disappointing and disheartening—lacking any meaningful recognition of the issues, accountability for the brand’s standards or indication they would take corrective steps. To be clear, this was a major trip for us—one that involved considerable planning and expense. We left feeling disappointed and shortchanged. These were precious days we won’t get back, and the service failures at Castello di Banfi are a lasting regret. In summary: Castello di Banfi is a visually stunning property, but beauty alone cannot make up for a lack of hospitality, service, and care—especially at this price point. It does not function as a full-service hotel, nor does it meet the expectations of a true five-star experience. Guests expecting attentive service, thoughtful dining options, and polished hosp

Went here for a VIP tour. The tour start with a lunch in their taverna. The food was amazing. We had a full four course meal with a "cheese ball" starter, pasta as prima and veal as secondi with icrecream for desert. We have a great sampling of the vines from Banfi with the meal and great service. After the meal we went on a tour of the Banfi winery and ended up with a tasting. Our guide Paul did a fantastic job. This is a major brunello provider that goes back to 15th century with beautiful views. We loved the experience.