Tài Khoản Khách
ngày 8 tháng 1 năm 2024
This is absolutely not a family friendly hotel. There is no family room, area for children to play, any toys or games, there is no access for a buggy into the hotel or anywhere to store it. The ski locker is a corridor that is unusable if there is more than two people using it at the same time. The staff are unfriendly at best and can be rude and obnoxious if you ask for chips for the children at dinner or if you enquire about anything dinner related. They had no children’s menu for dinner, yet the restaurant serves lunch to the public during the day and there is a children’s menu which they would not offer us in the evenings. I had a 3 year old and 8 month old on this trip and there was nothing child friendly or anything for me to do other than keep them in the room. A family room or games room with a child friendly area would to me would indicate a family friendly property, of which there are none. When we asked where we could keep the buggy we were told we could fold it and put it on top of the ski locker. The ski locker had no lid on it so it would have fallen through on top of our skis and gear and gotten stuck or damaged or both. I tried to have a drink on the deck in the sun one day and was told the tables were for lunch time customers only. As a resident I was refused service. Sound insulation in the rooms is very poor, you can hear absolutely everything in the hallway, and rooms next door. We booked half board and there was no wine or beer included or afternoon snacks. Breakfast is a short window from 8-9.30am which is very short if trying to get kids out to ski school, even with a screaming baby staff kept clearing away the food instead of offering to help and leave a morsel of food. Overall a very negative experience, unhelpful staff, restaurant manager seemed to enjoy seeing how poorly he could treat us and any requests seemed like we were creating nothing but hassle.
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