Red Roof PLUS+ Pittsburgh East - Monroeville

Everything was horrible about the hotel and my stay. Would not recommend it to any respectable person.

Staff are friendly. Room is spacious and clean. Data signal is bad and Wi-Fi connection is terrible.

To begin with the check in process had issues in the system and the receptionist took 15-20 mins to get the process going late night. Simple issues like one set of towels when the number of quests mentioned are more than one. The room has bad odor smell due to dampness or no air circulation. The room lamps are out dated and do not work. The coffee at the front desk is so stale evening during early morning hours. No one seems to care on maintenance. Over all very bad experience and not satisfied at all with the overall maintainance.

The hotel was not up-to-date. There were splatters of drink on the wall and near the door. The bathroom toilet struggled to flush. The TV was small, and the overall appearance was dingy.

There is a sign out front that says new rooms. The rooms were far from new. The individual working the front desk was far from friendly, it could be that the people he checked in before me were difficult. I do not like the policy that you have to tell them that you did not use the safe for them to take the $2 fee off your credit card. The room was small and smelled of stale cigarettes. All of which I could have lived with but the major problem was a weird brown streak running down the wall of the bathroom. I did not want to think what it could be. The whole room just didn't seem like it was clean. It was a cheap hotel but I would have hoped for a cleaner room.

The first room we had smelled like urine, the floor was sticky like it hasn’t been cleaned, there was a hole behind the bathroom door and I’m not sure if it happened to every other room but we lost power for a good 2 minutes and I literally mean all the lights went off in our room including the WiFi. After we asked for more time, we just happened to see the manager and I requested a new room she smelled the room and immediately gave us a much better room.

The outside seemed well kept. There was alot of snow and it was very cold so we didn't spend time outside the room

The key card to the room did not work even after switching the card. 20 minutes later I was issued a different room.

You get what you pay for ... and in my case I paid for 2 nights even though I only stayed 1. They refused to refund the second night. I checked out early due to the rear parking lot serving as an after-hours club until 4:20AM.