Premier Inn Monmouth

Had a one night stay with my disabled daughter after a long 7 hr+ drive so we paid the extra £20 for a guaranteed early check-in from 11am. This fee is high (at ca.20%) but we really needed the room after a long drive for my daughter so I paid it. We eventually arrived at midday expecting to go straight to our room but were told that the previous guest was still in it. I asked if we could have another room and as we had paid for early check in and was told none were available because it was a Sunday and they were short of cleaning staff. We waited for well over an hour to get a room and I said I wasn't happy paying the early check-in fee to which the friendly receptionist said " I agree and as a gesture of goodwill, I have removed the £20 fee". Fair enough I thought even though we'd waited way too long for a pre-booked room that they knew we were coming for. Once in the room it was clean, pleasant and had everything we needed however at breakfast next day (pre-paid) the food was cold and the fried eggs were hilarious, being literally blue around the yolk edges and like rubber disks - Not sure how long the food stays out but this was not normal, I guess because it was a Sunday again?. On returning home, found out that the £20 fee had not been removed as promised so I complained and was told they'd look into it. That was 4 days ago and nothing so I give up. Don't risk an early check-in, it isn't guaranteed and don't eat the cold and mouldy food - Go elsewhere, there are much better options for less money

I have stayed at Premier Inn Monmouth many times over the last 4 years and always found the staff and accommodation to be an excellent. However, this time I received a £60 fine for parking in the hotel car park! No one has ever asked for the cars registration at check in, and the website details states that there is free parking.

We were attending a wedding locally and this was an excellent choice of stop over . Really friendly and helpful staff , comfy room and bed and excellent breakfast to set us up for the wedding . It would also be a good base to explore the area and car parking excellent too. Very happy !

Straightforward, simple hotel. Air conditioner worked well. We didn’t eat there but it’s only 5 mins walk from Monmouth High Street. Friendly front desk staff. Good for one night.

Comfy beds, clean rooms, lovely staff. Excellent service from the minute we walked through the doors. Room 3 is ******* though! My friend had someone grab his foot in the night and I heard someone walking past my bed haha

A great value stay for some weary hikers. The family room was perfect for our needs. We ate one evening meal at the hotel which was fine, nothing exceptional but was fine for us. Both breakfasts were great, fuelled us for our days on the Offa's Dyke trail. The staff were really friendly and helpful. Highly recommend this hotel!