Balneario de Mondariz

Used the spa . Very atmospheric. Rather confusing as to whether this spa across the road is part of tge hotel or not. Town very pretty. Rated in an international travel magazine as the best in Spain.

The whole experience was really pretty disappointing, and even more so when we found out that the hotel already knows that the problems that happened for us exist, and are trying to either sell the hotel or find funding to do the necessary repairs. At the same time the system and the hotel are still advertising and pricing as a four-star hotel, which is not even close to accurate. This is not ok. I would normally give 1 star for a review, but the staff were kind and hard working people and so I give 2 stars. I understand the hotel has a lot of history and importance to the community, but to advertise as a four-star hotel means that there is a level of attention to detail and quality of service that is commensurate with the price that one pays in order to go to a 4 star hotel. My wife had planned a special day trip to spend the night at the hotel and receive spa services for our ninth wedding anniversary. She clearly communicated this to the staff and to the hotel and actually booked the best suite available at the hotel. It was supposed to be a two-story room with incredible views and high-level accommodations. The pictures on the site are not accurate. (We were greeted at the desk by kind people and I will also be clear that everyone who works there was quite kind and doing the best they could under difficult circumstances.) That being said, after we checked in no one came to help us move our bags from the front desk all the way across the hotel to an elevator, and then up a large spiral staircase to a suite that look to be about 50 years old. The furniture is old and the room has no high-end amenities and it's laid out in a very strange fashion and in fact was so different that we decided it was not something that we wanted and so we asked to be moved to a junior suite. That is where the problems began. The junior suite, smaller and a little bit more accessible, made absolutely no sense in terms of design layout and the bathroom wasn't very well designed. When you enter the the small foyer entrance, if you can call that, it is comprised of an old square dining room table with four chairs and a couch looks to be about 50 years old. There is no artwork on the walls and it looks like something out of a prison or a strange waiting room? The bathroom is a mess. There is a large sunken tub, but it is difficult to get in and out of and quite slippery and no real way of easily doing that. Also the rack that is used to dry towels and bathing suits is in an awkward place in the shower and when I needed to put my head on the wall just to turn around I burnt my hand on the rack. We then went down to what would be called the "spa". To call this a "spa" is an exaggeration in the highest degree. The paint is peeling and the walls have mold and it just looks really old and funky. When I spoke to the front desk about this later they said they knew about it and they were sad because they knew the hotel needs quite a bit of work, but they don't have the r

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Me he sentido estafada. En el momento de reservar no te informa, de la edad de acceso al balneario. Te informan en el correo de confirmación. Si la reserva es con menos de 72 horas no tienes opción a cancelar. Llamas al balneario para reservar y tampoco te informan. Haces el cheking y no te informa sobre el balneario, ni dónde está el comedor…. Un laberinto hasta llegar a la habitación. Nos presentamos a la hora acordada al balneario y nos dejan pasar por que al niño le falta 1 mes y medio para cumplir los 3. Tengo que decir que podría haberme equivocado. Pero justamente a la misma hora había otra familia que le pasó lo mismo. Y no les dejaron pasar. Pedimos que nos dieran un vale para gastar más adelante en el balneario a lo que respondieron que no. Ninguna solución por parte del hotel. Pagamos por un acceso al balneario que no pudimos disfrutar.

Somos fijos mínimo una o dos veces al año desde hace más de 10 años. Pesan más todas estas visitas que la mala experiencia de esta última, y por tanto seguiremos yendo. Pero es imperdonable (y de dudosa legalidad) en un hotel de esta categoría que en la noche de fin de año, por la que hemos pagado más de 800 € (matrimonio y dos niñas) nos hayamos tenido que duchar todos después del balneario y antes de la cena de gala en agua completamente fría (nosotros, y otras familias alojadas en la sexta planta) y que los recepcionistas se hayan limitado a admitir el problema "por la alta demanda", y a ofrecer muy amablemente la hoja de reclamaciones, sin ofrecer ningún tipo de compensación. Tan sencillo como ofrecer un descuento, el precio de la comida, un bono regalo o cualquier gesto comercial... Pero no, prefieren que tramitemos la reclamación a través de la oficina de Turismo y que dejemos una mala reseña en Tripadvisor que no parece importarles. Difícil de entender en un 4 estrellas. Al margen de este desagradable incidente, para hacer justicia, decir que todo lo demás, ha sido perfecto, como siempre.

Cinco días en período navideño, perfecto, alojamiento con media pensión, balneario y circuito celta, cena Nochebuena y comida Navidad. Durante el día excursiones por lugares próximos, Vigo con su iluminación, Cíes, bodegas, pueblitos del otro lado del Miño.