Skanes Sérail

Welcomed with a drink and someone took our cases to our rooms Then it all went Down hill from then Room was described by the receptionist the best room in the hotel Mattresses were so uncomfortable could feel every spring, dirty Mattress protectors Sheets/ towels were meant to be white they were yellow as they were so old, one even had blood on. Rugs down each side of bed were dirty and had hair all over them. Bathroom didn't have attachment for the shower head to hold to, the bath had been resiliconed around the edge serval times and they dirt sat in top cracked tiles & floor tiles. The place smelt like sewage. No Air-Con as they turned it off apparently Restaurant One Row of food, spaghetti bolognaise Every night, Fish with there Eyes still in, some mince slop Some sort of Potatoes & chicken kebab meat with Breads Desserts same 5 cakes every night & day fruit Apple or orange Plates wasn't washed properly still had grease on and all chipped Bar had plastic cups and was collected from tables stacked together and run under the water. Female toilet had a bucket/ Bin in the middle of the room as there was a leak from the ceiling. We had to buy new bedding, sheets & pillow cases & cups to drink out & food Nothing to do within the hotel, in rainy days everyone sat in the lobby looking miserable( and I don't blame them) This place was the pitts reminded me off a YMCA Hostel LOVE HOLIDAYS shame on you for advising this hotel. Maybe you need to do your research before advising again. Also the staff members beg u to make a good review and the entertainment Guy wanted us to do it in front of him.

Very nice place. Hanin it’s the best worker ever, very professional and friendly person, she always help us with everything. We want to come back soon. Food it’s very diversified and every one can found something preferable. Miss you HANIN, hopefully we will see you next summer again

I Arrived last Saturday, I was not happy with the food they didn't do french fries for dinner they only had them at breakfast and I had to complain about it to the reception I was not happy, I also had a bad experience with one of the Bar restaurant he made me feel uncomfortable. He told me and my sister to stay here in the Ala carte restaurant there was no one there just us and I got the smooch lips off him and he told my sister can we go for a smoke I was so so scared and worried I just wanted to go home, there isn't anything to do there. There's no shops where you can walk to outside. The food was disgusting the drinks weren't nice. The shower 🚿 kept falling down and there was no quilt on the beds, I gave the guy £20 note I didn't get my change back for bingo tickets, I got a prize instead, the Entertainment wasn't good the food was disgusting there was kids falling about which the grounds could have been sorted last year. I am not happy with this Hotel I will never be back to that hotel again. We also got asked to write a review on here and the girl took my sisters phone and went onto trip advisor. The staff can't take people's phones, this was the worst holiday I have ever been on the staff were nice,

We came just today, first room not clean, dust everywhere!!! In balcony chairs full of dust, glass durty in bathroom. Next sits by swimming pool durty, i am not talking about kids pool !!! Full of durty! Food ok but nothing to choose same day time and evening. Best was in bar when supposed to be entertainment🤣🤣🤣just music and then bartenden old man who working today put tv program what he likes louder then music 🤣🤣 i ask him to switch of because i came to enjoy music in what I get answer you can change sit 🤣🤣 then i tald him at work he need to work not watching movie and disturbe my first day in what he answer thanks you 🤣 i think they need to look what staff doing, all day i not even seen manager anywhere. First day and i disappointed ☹️ and angry

Good hotel, good food and entertainment is good. The animation team is very good at what they do. I recommend this hotel if you are looking for a nice holiday. Room is very spacious and the restaurant has a good selection of local delicates. I recommend .

Really nice and helpful staff and the weather was lovely really nice hotel and food. The bar was good, the animation team are very good and the activities they provide are good. The restaurant has lots of selection and the hotel also offers a al la carte restaurant.