Hotel Liberty Resort

This is a case of you pay for what you get, but for the same price, we stayed in much nicer hotels and guest houses in Tunisia throughout our trip. The positives; the hotel is affordable and in a decent location, within walking distance of the beach, the pool is also great and the food was good. The downsides; The hotel is very outdated and aged, the bedding cushions, bed spreads, napkins and table cloths were all stained and worn (the cotton bed sheets were fine however). Some of our bathroom towels were not washed and cleaned at all, our hand towel still had the previous guests make up wiped on it. The aircon in our room didn't work, so we had to sleep with the balcony sliding doors open, which made for a nosey nights sleep. The reception staff and some of the other staff were professional and friendly, but in the main, the waiters and kitchen staff treated you like they were doing you a favour, some didn't even bother to help when asked - like for a menu or a drink for example. Some of the attitudes I saw towards other guests, was very poor. When we paid for our dinner, our 35 Tunisian Denar meal, suddenly became 45, clearly the rest was going to be pocketed so we refused to pay the extra fee that came out of no where. To be brutally honest, that was the worst customer service we had experienced in a hotel to date. Overall the guests at the hotel we fine but there were some very drunk guests, literally falling over and stumbling everywhere, with one girl was so drunk, she didn't even realize her boob was hanging out of her bikini. We were so happy to get out of there when we checked out.. The worst hotel we had stayed in in Tunisia.

Just got back from Hotel Libery and already missing the glorious weather. I have been to a lot of all inclusive but Hotel Liberty's Animation team are amazing. Big shout out to Zidane and Hamza, they made us laugh all holiday. They start at 10am right through to midnight, always something to join in with if you want to participate. If your feeling more chilled then thats fine with them too. I particularly liked the aqua gym and the lads liked the darts. The hotel itself is a litte bit isolated, which we didn't mind as we only went for 5 nights but you can get a taxi into Monastir if you want to mix it up. The beach bar is great only a 2 minute walk and all inclusive beer and soft drinks available. We went out of season so only one restaurant open but from 1st July a la carte starts. However food choices still good at lunch and dinner, breakfast could have had more variety not much fruit. Overall the staff make the hotel, very friendly and always helpful.

I was surprised and disappointed by the service at the hotel bar. When I politely asked for a soft drink, the bartender refused to serve me and told me to go get it myself from a machine. This kind of response is completely unexpected in a 4-star hotel, where guest service and professionalism should be a priority. Whether it’s a cocktail or a simple soda, guests should feel welcome and respected — not dismissed. Apart from this, the rest of the stay was acceptable, but this experience left a negative impression. I hope management takes this feedback seriously and trains the staff to better align with hospitality standards.