Tài Khoản Khách
ngày 2 tháng 11 năm 2024
The check process was long and it appeared that our booking was not confirmed with the hotel by the tour operator, however we were guided to the on site 24h bar for late night snacks and drinks and our room was upgraded for the trouble and wait. The room was large enough to accommodate 2 adults and 1 child and whilst the cleaner was friendly, the room attendants did clean the rooms when we requested however the second to last day we were in the room when she came to clean, she did mop the floors however, she didn't change the bed sheets and the window/sliding door to the balcony had also not been cleaned since we arrived and are greasy. Overall OK, but needs some attention to detail. There are many options to pick from at lunch and dinner, there should be something for everyone. There is also a kids area with a tv in the main restaurant. There are smaller places to get snacks throughout the day at the Beach Bar and Express Bar including sandwiches, paninis and pizza. The only disappointment here was they had no alternative milk so we had to travel to a mall to purchase. They do have a microwave in the main restaurant and there are other restaurants you can book a la carte. The staff are generally nice, there are always some sour faces anywhere you go but we found the bar tenders to always be polite, always remembered our drinks order which is a small gesture but welcomed and we were always greeted courteously as were the other members of staff around the hotel. There are a variety of both indoor and outdoor pools to choose from as well as the beach which is a short walk away. There is also a pool with water slides. We visited in the low season so there was always space at the pools and the beach but imagine this would be busier I'm the peak of summer. There are places to buy a variety of things in the hotel such as clothes, henna, there is also a hairdressers and spa that offers some good deals. I would say that the hotel needs some more obvious signage, it's probably around but not clear/quite small. The animation team was by far the highlight of this holiday, they always came with a smile and plenty of energy to keep kids and families entertained. Rhe run a kids club in the day time as well as activies by the pool side and around the hotel. Mini disco runs from around 8:30-9pm, there is dancing followed by the main entertainment. All great Overall, I would say the good definitely outweighs the parts of the holiday that we would consider "bad" and those parts are easily fixable.
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