Apartments Monaco

I booked Apartments Monaco for 2 adult and 1 child (13 years). I got confirmation from site “Booking” for my request. I send them a message about when we will come to the apartment. But when we came , there was only 1 bed!!! After this I cancelled the booking by “Booking” and I wrote messages to managers of this apartment and to “Booking” that it’s impossible for us stay there! And if it’s their fault I asked to return my money!!! After long trip we have to look for new place where to stay!!! My mother uses crutches for walking! And she had to go to this apartment from parking (it is far!) by road that goes up and down sharply!!!! There is no opportunity to stop in front of apartments!!! There is no opportunity to unload luggage in front of the apartment! We carried our big luggage by this road from parking, and after we understood we couldn’t stay there - again to parking !!! From 1 floor to apartment there is narrow steep staircase. It’s impossible to bring luggage by it! There is no elevator! After some time “Booking” wrote me that managers of the apartment said that we didn’t come ! how it works??!I wrote many messages to “Booking” that we were there and it was impossible to stay there ! This apartment didn’t respond to our request ! But they ignore it !!! 5 people saw us when we came there ! And 2 women from this apartment that we met there explained how to find this apartment! And there is cameras also!!! They cheated us!! And they took our money!!! 👎🏻👎🏻👎🏻👎🏻👎🏻

Bonjour J'ai réservé deux nuits sur Booking 297€ Suite à un incident de parcours je dois annuler mon séjour L'hôtel ne me rembourse pas et me réclame en+.....297€ de frais d'annulation!!! Booking a tenté de raisonner l'établissement en vain J'ai ouvert un litige PayPal