Hotel Best Oasis Tropical

The hotel itself was very clean and the food was good although the dining room itself was chaotic, the entertainment in the evening was dreadful if you are English, we didn’t hear a single English song in 10 days it was all Spanish and 95% for children even though we booked away from school holidays, our room was situated with a nice pool view but the sacrifices was the noise of the screaming “entertainment” when you step outside the hotel in the evening it was a ghost town with literally nothing to do, not a shop not a bar nothing, I was with my 80 year old aunt and you couldn’t even go for an evening stroll as everywhere was in darkness, there was a bus stop outside the hotel where you could go to Pueblo market which was literally fake football shirts, handbags and stale perfume although very scenic but hilly, I cannot understand why Jet 2 would have this hotel on there books for English people, we were the only two English there. Worst holiday I have ever had.

Spent a week at this hotel and was glad to leave after the 7 days, the room (4038) we were given had a sagging, cracked and water stained ceiling, lamp fitting hanging off the wall, the view from the balcony was of the wall of the next door hotel, so we asked about moving rooms and was told we if we wanted to change rooms we would have to pay up to an additional Euro 150 so did not go for this. After a day or two, we had a constant sewerage smell (was advised to put all plugs in items in bathroom and keep seat down - didn't help) We also found the self service food to be lukewarm at all meals, even when we got there first. We were aware that this was a predominately Spanish booked hotel but found very few staff spoke any English and no announcements in English. Had good pools but if not half or full board, about a 10-15 minute walk to cafes/restaurants.

Spotless hotel in great location BUT !!! First the positives, the hotel itself is very large, spacious and spotlessly clean. Situated very close to the beach with handy small but well stocked supermarkets, the rooms are good sized with shower and bath, to and air con. Now the not so good bits if you do not get a sea view/pool view there is an upgrade charge of 8€ per person per night otherwise you will be looking at a car park or street. There is no kettle in the room, for a 20€ deposit you can get one from reception, no cups, tea bags or coffee are provided, it’s a trip to the shop for those. As mentioned previously the hotel is huge, 99.9% Spanish guests which we liked, this does mean however that there are a large amount of people everywhere all the time, it’s also worth saying that this is a very family oriented hotel, children’s entertainment provided, entertainment is very popular, excessively loud and goes on until 12midnight, every night. The restaurant food is of high quality with plenty to go round, you will have to queue though, school canteen style, the noise in the restaurant is akin to a public swimming pool, relaxing it is not !! In fact it’s pretty unbearable at times despite the staff being very efficient at service. The biggest problem for us in the restaurant is the language barrier, despite having Spanish written translation for serious food intolerances, it took six members of staff to give answers (which was embarrassing in front of so many people) I still was told a dish was safe when it most definitely was not as finally confirmed by the chef. This is really disappointing and also quite dangerous, it really needs addressing in either better labelling or staff training, it so nearly ruined our holiday. Overall a lovely place, not suitable if you are looking for a relaxing holiday unless you spend your whole time on the beach, fabulous if you are a family with children

Great stay for a family vacation. People are always amiable, lively and fun. I regret not having more atmosphere around the pool, with music and a bar. The hotel is spotless, has good views and the catering service is a brand of the Best Hotel chain.

Room was quite spacious, clean . Plenty storage, TV, en- suite was adequate. Staff were friendly and competent. Pools were really nice, Food was very typical, dining room very spacious. Views are spectacular.

My Mum and I stayed here for 2 weeks end of Aug..beginning of Sep..maybe for us it was in the wrong end of town..very quiet..very few bar/restaurants within walking distance. Had a very good bus service which stopped right outside the Hotel..Garrucha town and Harbour being at one end and Mojacar centre and Mojacar pueblo at the opposite end,other than that there wasnt very much around. The Beach was in front of the Hotel which was handy..and never crowded..plenty of sunbeds to sit on. I found the Hotel to be extremely noisy..especially in the dining room at meal times..it was very crowded as it was still school holidays in Spain..the food was very good and there was always plenty to choose from..it did very much cater for Spanish holiday makers..that said..everybody was very friendly..and welcoming..the staff in the Hotel were very good and friendly and always on hand to help you if needed. Some parts of the Hotel were a little dated..and needed a bit of TLC..the towels!..the bedrooms were large and spacious and we had a nice balcony..would i stay again..yes but maybe in a quieter part of the season.