Hôtel & Spa le Moulin de Moissac

I recently stayed at Le Moulin De Mossaic, and it was a frustrating experience from start to finish. During a sweltering weekend in August, the hotel’s air conditioning was broken, leaving the rooms unbearably hot. Shockingly, the staff suggested we sleep with our doors open to help cool the room down, which, unsurprisingly, led to us being bitten by mosquitoes all night. As if that wasn’t bad enough, they turned off the water supply at one point, leaving us without running water. On a busy Saturday lunchtime, we were told there was no staff available, so we couldn’t even get a drink at the bar. The lack of a minibar in the room and the absence of room service only added to our frustration. The most concerning aspect was that during this critical situation, with the hotel full of guests, the General Manager was nowhere to be found. For a hotel to have such severe issues and no management present to address them is simply unacceptable. I asked to speak to the GM on the phone and was told it was ‘impossible’. Eventually the GM did call however by that point we had left the hotel for the day. Despite these significant issues, the only compensation offered was 10% off a drinks bill—nowhere near enough to make up for the discomfort and inconvenience. I would strongly advise against staying here unless they make drastic improvements to their facilities and customer service.

Très bel établissement au bord de la Garonne avec terrasse. Nous n’y sommes allés que pour le déjeuner. Il manque apparemment de personnel. Malgré cela le service est efficace, le personnel agréable et la cuisine est excellente, à un prix le midi pour un menu 3 plats plus boisson tout à fait correct.