Hôtel & Spa le Moulin de Moissac

I recently stayed at Le Moulin De Mossaic, and it was a frustrating experience from start to finish. During a sweltering weekend in August, the hotel’s air conditioning was broken, leaving the rooms unbearably hot. Shockingly, the staff suggested we sleep with our doors open to help cool the room down, which, unsurprisingly, led to us being bitten by mosquitoes all night. As if that wasn’t bad enough, they turned off the water supply at one point, leaving us without running water. On a busy Saturday lunchtime, we were told there was no staff available, so we couldn’t even get a drink at the bar. The lack of a minibar in the room and the absence of room service only added to our frustration. The most concerning aspect was that during this critical situation, with the hotel full of guests, the general manager was nowhere to be found. For a hotel to have such severe issues and no management present to address them is simply unacceptable. I asked to speak to the GM on the phone and was told it was ‘impossible’. Eventually the GM did call however by that point we had left the hotel for the day. Despite these significant issues, the only compensation offered was a paltry 10% off a drinks bill—nowhere near enough to make up for the discomfort and inconvenience. I would strongly advise against staying here unless they make drastic improvements to their facilities and customer service.

Seen better days The location is great. As requested, we had a river view room with a tiny balcony. The first reaction on entering the room was "who stole all the furniture?" The room was large, but bare, with no atmosphere. The strip light above the bed strobed and so could not be used. Worst of all, in the morning the shower leaked through the ceiling and into the bedroom. It was too late to fix these things and the front desk was reluctant to give a discount. The breakfast was very sparse and it looked as if they had counted out precisely the number of items for the guests staying. Dinner was very goo on the outside terrace.

Spectacular views The location was stunning in it's outlook. The staff were only too willing to assist at all times.

Sitting on the bank of the River Tarn, about 10 minutes' walk from the centre of Moissac, the Hotel is very comfortable with clean, well-fitted rooms (inc TV and electric kettle) and very fast wifi. There is a goodly amount of free, public parking right next to the hotel and the location is very quiet at night, with no through traffic and only a small amount of noise from the nearby bridge. The restaurant serves excellent food (and a good breakfast) but is slightly dearer than some of the local restaurants - but the service is 5-star and the cooking is excellent. The whole team and helpful. We definitely intend to go back there. Sadly we didn't have time to try the spa, but the price list left in the room indicated that a lot of pampering is possible ! Happy to recommend the hotel.

Excellent rapport qualité prix pour le restaurant, qui propose une carte de bons produits simples et frais. Service impeccable.

Très bel établissement au bord de la Garonne avec terrasse. Nous n’y sommes allés que pour le déjeuner. Il manque apparemment de personnel. Malgré cela le service est efficace, le personnel agréable et la cuisine est excellente, à un prix le midi pour un menu 3 plats plus boisson tout à fait correct.