Annandale Arms Hotel

Staying locally we visited the Annandale Arms Hotel for dinner. Their website stated meals started at 17:00 however we were told that this had now changed to 18:00. This was not a great problem and we decided to have a drink in their beer garden while we waited. We asked to see the menu while we were waiting. The beer garden consisted of only two tables both of which were taken so we sat on the dge of a flower planter. At 18:00 we went back into the bar area and took a table. When we next went to the bar we asked if we just order at the bar or is it table service. I was advised it was table service and just ti take a seat. After a few minutes the original mar man (Kieran) who gave us the menus came out and informed us that as we had not booked a table therecwould be quite a wait. Why had jhe not told us this earlier when we first came in ? After speaking to the current bar ,man ( Taylor ) we asked if we could speak to the manager, again after some time he came back but siad the manager vwas too busy to come and speak to us. Feeling severly annoyd we decided to leave and go elsewhere. Will definately not return to this hotel. Customer service is shocking and attitude of the manager needs addressing. Credit to taylor for at least listening to our concern and trying to get the manager to speak to us. Perhaps Kieran needs to look at his management skills.

Lovely clean room. Food was very good value for money , I had the steak which was cooked perfectly and the sauce was delicious. Private car park which was a bonus. Quiet location. Friendly staff , met one of the owners, seems they are working through the hotel to modernise. Off to a great start .

What a great place to eat! Staff were very friendly and attentive especially the waiter & waitress that served us. The food was reasonably priced and absolutely delicious. The restaurant had a relaxed atmosphere and looked like it hasn't long been refurbished. Plenty of parking right outside. Won't hesitate to book again when we return to Moffat.

Just had a fantastic weekend with 100 friends and family. Rob, Dan and the staff were excellent, amazing food, served both in the restaurant and function room. Can't thank you enough. I'd give you 6* if I could, definitely 10 out if 10. Definitely we'll be seeing you all again.

We have returned to the Annandale Arms time and time again. It's minutes from the motorway, always friendly and welcoming, and the food punches above it's weight in the menu, the quality and is really tasty. With a convenient car park, dog friendly rooms on the courtyard, and helpful friendly staff (how many times have you been offered a mince pie by a cleaner?!) it's great value and always a relief to arrive. Some rooms are a bit tired, but under new owners they are gradually being 'done up' as have the public areas already.

Excellent dog friendly courtyard garden rooms allowing access to off lead country walking in less than 5 minutes stepping out. Very friendly staff, dog welcome at dinner in the cheerful and modernised bar area. We stayed one night on way up to the Highlands, and booked again immediately for the way back down! Moffat is also a lovely friendly town with amazing walking right on the doorstep.