Raffaello

The property is immaculate and the location is amazing for exploring the area around Modena. We had issues with the room provided not being what we had booked and this was advised that all rooms were the same, but clearly an accessible room is not the same, as we booked a room with a bathtub for a reason. We were told the Ferrari convention had taken up most of the rooms so we couldn't be accommodated as they had already placed gifts in these rooms yet most had not yet checked in. We did not accept this and after much discussion we were moved to a room that we had actually booked that had a bathtub. We had paid for a suite with a bathtub, so that it was we should be provided. I thanked the reception staff for the change, as a matter of courtesy, to be told that normally people don't complain about the rooms they are given in Italy. After travelling extensively through Italy, I am not so sure I agree with that. We also asked for a bucket of ice one night and were advised that we couldn't as they had all been reserved for the 'Ferrari people' for their dinner. As paying guests I would have expected we were just as entitled to a bucket of ice. They gave us 2 glasses of ice. On the matter of breakfast, we found the variety to be good, but everything was cold. At 7am when they opened, the bacon, eggs and chicken was out and stone cold which is a huge disappointment. However, the staff in the restaurant were great, and I feel that the reception staff were probably under pressure from the large Ferrari convention and so we just weren't important enough. Essentially, this is a budget hotel in a great location and well worth consideration as a base. Our stay wasn't in any way ruined by these issues, and I would still recommend the hotel but ensure you are insistent to get hat you paid for.

We've stayed over night and booked two rooms on the 7th floor. The hotel is modern, clean and unfortunately we could not try the in-house restaurant. Dishes are only served in the restaurant, so for families that have to eat dinner a bit earlier - you're out of luck as the restaurant opens at 7:30 PM. And the bar is serving sandwiches and sweets only. The rooms were spacious enough, the bathroom clean and functional. The concierges were very friendly and supportive even though the EV charging stations did not work as expected. (The stations aren't run by the hotel itself and the iOS App didn't work. The hotel should make sure the stations are usable especially when they are claiming they have charging infrastructure on site.) So while they didn't succeed I appreciate their efforts to help. A trip to the next Tesla Supercharger takes around 15 minutes one way. The breakfast was a well sized continental breakfast offering a variety of products including different kinds of bread. Unfortunately, the coffee had to be fetched from one of the coffee machines. If you expect fantastic coffee in Italy, yes, but not during the breakfast here. It's a good place and we would choose the RMH Raffaello again if needed. We were impressed at the nice design of the hotel, friendly staff and cleanliness.

Don’t stay there!!!! In room: bad shampoo and worthless conditioner, might as well haven’t bothered. Aircon not possible to set the fan to a lower power. Breakfast: bad and grumpy service. Stayed for 2 night. No normal tea. No brea and only the choise of 3 whert2 were vanilla or decaf. No earl grey or breakfast tea. No muesli, no bread but hard and old. No fresh cout fruit but can fruit. All in all a very bad experience.