Người Dùng Ẩn Danh
ngày 13 tháng 4 năm 2024
Room was okay but not very okay because trip.com purchase through 3rd party tiket.com and did not pass the room we choose non-smoking, so we ended up with room for a smoker and same level for all room for smoking. Hotel did a good gesture after we make a call to Mr. Bagus to solve this matter as hotel was full house to make sure our room comfortable, the housekeeping did change our sheet, and everything in bed also spray our room with perfume to make smoke odor gone. I was hopeless actually because the 3rd party was tiket.com local travel agent online which wasn't reliable like traveloka they are the same. But trip.com already apologize for the mistake and offer us as gesture a goodwill for their mistake, so I won't take any further action or complain as the hotel management already tried their best solved our problem. Thank you. I hope this never happen again in the future, they need double check and make sure their agreement with 3rd party is gone through very well and no mistake happen again
Dịch