Người Dùng Ẩn Danh
ngày 29 tháng 4 năm 2025
Check-in was average — no greeting or sense of welcome, which was disappointing for a 5-star hotel. Room had a broken shower tap, but it was fixed within an hour by a professional technician — great service there.
Housekeeping was inconsistent. Day 1 was great, but Day 2 had missing towels and no toiletries refill. Day 3 was the worst — no toilet paper or tissue refills, barely enough to last the day. Had to keep requesting basic items during my stay.
Checkout was smooth and fast.
Overall, service and facilities don’t quite meet 5-star expectations. Room maintenance response was a plus, but housekeeping and guest service need improvement.
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