Princesa Garden Island Resort and Spa

Honestly, the place was okay. Had a lot to offer but definitely not as great as they advertise it to be. A lot of things are under construction or not well maintained. They were also quite unresponsive to emails and calls prior to and during our stay. Taking up to 4 days before getting a response. But what really hurts the experience is the reception. They aren’t very welcoming or accommodating at all. I booked this place for our honeymoon but it didn’t feel special at all. I had messaged them in advance but we were assigned a double room instead of a king. Requested to transfer but their general tone wasn’t very understanding. Only after I had complained about the room having a broken shower door they transferred us to another room (still a double though). Even then the room we got moved to had a stinky shower area due to the drain not working. It overflowed every time we showered. I didn’t say anything though since the guest services seemed very annoyed every time I called and I didn’t want to be a difficult guest. There were also a couple of instances the staff had forgotten my orders at the restaurant. I don’t know if this is because they are understaffed or just forgetful. The pool attendants, room attendants, and security staff were always so polite and nice though. The place and the service (especially) didn’t quite match my expectations based on their advertising and reviews I had read. But I guess if you don’t have any expectations this place is okay.

We enjoyed specially the pool access but there seems to be a lot of mosquitoes.

Service are just so-so , cause of airport transfer to hotel let us wait very long time but the staff are nice and good . Facilities are nice and good , but noisy at morning cause of under renovation . Food are standard , good and fair price we enjoy , the breakfast buffet are nice and good , but some waiter are quite lack of training to assist customers at buffet area and Italian resto .

Don't go there Horrible experience, the reviews do not reflect the place, it is far from being a 5 star hotel. There's no beach, just a terrible mangrove with old villas. The hotel common facilities are very old and dated, there's trash and old furniture around. The 'water park' is one small pool and other pool with a water slide, well, the slide wasn't working. The game room was decent, but no coins were available for some of the games. Broken parts everywhere, a broken assemble on the mini golf, the hotel is under construction in some parts. There are 2 new buildings, and the room we got was great, with an exit directly in one of the pools and an external jacuzzi, but the pool was not properly cleaned and the hotel does not do insect prevention, so the room was full of insects. Literally the wall next to our room was a construction site, so in the morning we would hear people working. We even got a big cockroach in our bathroom. It seems that only the ground floor and the third floor of the building has rooms operating. On the rooftop, food at the fancy Japanese restaurant was good. The only restaurant in the ground floor takes forever and in the first dinner they forgot my dish. The hotel is severely understaffed, to a point that they made us missed the transfer to the airport because our luggage was still in the room.

The trip was decent, however I feel the front office staff could have been more accommodating.

The place is near with the airport. With is convenient to us. Staffs are friendly and kind enough to help us with our questions and issues. Would visit it again.