Premier Inn Milton Keynes (Willen Lake)

Double charged the room

Nice clean big room. Large comfortable bed. Lovely lake area next to the hotel. Nice clean restaurant. Friendly staff. Just needed a little more storage/drawer space. We will definitely stay again.

Poor customer service. Unhelpful and unfriendly. I won't return. Friends recommended Premier Inn and took us there to book the room we had seen online. (we did try calling them but there was no answer) When we went to the small table that I thought was reception and asked about booking the room, the lady said it was 20 pounds more. She told me that the price I mentioned was the mobile price I was tired, with my family and clearly showed that I was stressed out. The app wouldn't work when I tried to do it and no help was offered. I felt frustrated and my friends felt embarrassed that they had suggested the Premier Inn. I eventually worked it out on my own and entered the hotel room. The bathroom smelt horrible and the toilet paper was like the stuff in public toilets. It was very expensive to stay there and it was not worth the money or time. The following night we had booked a stay at the Hoilday Inn where the service was excellent, the Holiday Inn price was 85 pounds cheaper AND breakfast was included.