Tài Khoản Khách
5 tháng chín, 2023
Be aware this hotel might try to scam you. I booked a room in mid May for a stay in July for €134. I entered my card details, everything was confirmed. Then a few days before going I received an email saying there was my problem with my card and I had to reconfirm. Unfortunately I didn't see the email and they cancelled my booking without trying to phone me or anything. The day later I replied with my card details and was then informed the room was still available but now at €234! The exact same mediocre room for €100 more. I replied this wasn't acceptable and I was then informed the manager would do a special deal of €180. Still €50 more for the exact same room. I phoned and surprise surprise the manager wasn't available but I said I would phone the next day to speak to him. Later that day I recieved an email and wow the manager had changed his mind and decided to honour my original booking. I don't know if this is a scam to try and trick foreign tourists into paying exorbitant prices as it was strange how the situation changed when I switched from English to Italian. To be fair the receptionist I spoke to was very helpful as was the one at the hotel when we checked in and I don't know if they have to follow their manager's instructions, so I'm not complaining about them. I won't be staying here again after this experience.
Dịch