Palazzo Cordusio Gran Meliá – The Leading Hotels of the World

噩夢般入住 1.酒店在兩條地鐵上面，從早上五點開始轟隆隆直到晚上十一點，像地震一樣，沒辦法睡 2.大多數工作人員培訓不夠，無服務意識，態度惡劣業餘，極少數人可以 3.酒店收費和四季酒店接近，但沒有任何配套，一層沒有酒店大門停車，要自己脱行李，一層接待廳沒有，是個過道，要上 5 層樓頂辦理入住，一個衹有一個沙發的小廳，除此之外，沒有任何配套，餐廳酒吧要消費才可坐坐，健身房在三層客房一個老舊空間 4.酒店客房床單一個醫院消毒水味道，毛巾用完第二天眼睛發炎。 我衹想説“酒店這樣太黑心，賺黑心錢，記住天地有公道”

前台態度很好 酒店位置優越

都還好吧…

After the most uncomfortable flight ever with American Airlines - our stay at the Palazzo Cordusio was the experience we needed to rest, and discover Milano in style. The hotel is perfectly located a few steps from the Duomo. Our family of 4 - self-admittedly picky guests - stayed in a wonderful suite with 2 bedrooms. The beds are uber-comfy, the bathrooms perfectly appointed and the rooms are perfectly sound proofed and dark at night. The Terrace at the Isola is delightful - a nice breeze and shade accompany delicious meals with beautiful views . But what makes a hotel experience unique and elevated is the people who welcome you. Alessia and Jessica and all the teams made us feel special in a polished yet genuine way. The attention to details (from the sweets from Marchesi, smiling help from the bellboys, to the Dyson hairdryers in the suite) made our stay memorable. Well Done! We will come back.

Visited Milan for weekend and for pre Christmas shopping , stayed for 2 nights at Grand Melia Palazzo Cordusio.Hotel is nice , location great , but everything else below par for 5- star hotel. Highlight of the stay is probably the worst thing ever happened to me while staying at any hotel. During checkout , hotel staff collected my luggage (2 suitcases) from the room. Within minutes my taxi arrived and when I asked for luggage to be loaded into the vehicle, person who collected bags from the room in very calm manner with smile on the face informed me that there is a small problem, yes very small problem, my hand luggage was taken by random person in front of bell boy, doorman and security and freely fled the hotel. Everyone saw what happened and did nothing. As most of my valuables were in the hand luggage watches , bags, jewellery I knew immediately it wasn’t by accident that my case was taken, and staff behaviour and actions afterwords prove to this point. 
 Police attended scene, criminal investigation ongoing , police report filled to the Italian police and despite reassurance from hotel GM that hotel accepts full responsibility and liability nothing have happened, very poor or no communication and responses to my legal team since. I was holding back writing this review in hope that hotel will act in proper manner and efficiently resolve this incident. Unfortunately no appropriate response or action yet. 

 We will meet them in court soon, fellow travellers pick your hotels wisely!

Stay away Horrifying Experience – Theft, Suspicious Behavior, and Unprofessional Staff My stay at this hotel was nothing short of horrifying. After withdrawing 3,500 euros from the hotel’s safe, I had the money in my coat pocket 1900 inside the wallet the rest was not as I headed toward the elevator. Unfortunately, I fell down the stairs and broke my leg. The staff helped me back to my room, and due to my injury, I couldn’t move or check my belongings right away. The next day, before the ambulance arrived to take me to the hospital, I finally had the chance to check my coat and realized that part of the money was missing. It hadn’t gone missing on its own—it was stolen while the staff was assisting me. When I reported the theft to the hotel management, they initially promised to check the security cameras but made me wait for three hours. After that, they claimed I needed to provide a police report. Despite my broken leg, I went to the police station in a wheelchair to get the report. After all the effort I made, they gave yet another excuse, saying it was too late at night and I needed to wait until morning. The following morning, they refused again, saying a police officer needed to be present for them to open the footage. I strongly believe that the hotel staff knew who stole the money and were trying to cover it up. Their constant delays and excuses were highly suspicious. To make matters worse, every time I bought something from the market, the bags were sealed with stickers, closed very tightly. But each time I returned to my room, I found the bags opened, as if someone had been going through them to check what was inside. On top of this, my previous room smelled terrible, like a drainage issue, which made my stay even worse. Initially, the staff treated me kindly, but once I obtained the police report, they became hostile and treated me very poorly. Their behavior only added to my suspicion that they were covering for someone. This hotel was a complete disaster, both in terms of safety and professionalism. I would warn anyone considering staying here to stay far away. Something very suspicious is going on. I have the police report but for safety reasons i cant post it