Original Sokos Hotel Vaakuna Mikkeli

Let me first state, that in spite of the low rating, the hotel is good. Clean rooms, well equipped, fine bathroom, not noisy. Tried the bar - decent drinks. Breakfast abundant even if of average quality only. BUT: My wife checked in and did not have the reservation number at hand. I was not reachable at the time. That the surname is the same did not impress the receptionist. My wife had to wait for an hour and a half in the lobby, without access to the room. No reservation number, no room. And I was not told when making the reservation that the number was required. Completely brainless treatment of a customer. When she got hold of me and got the number she had to pay even if the hotel already had an imprint of my creditcard. Double stupidity. To the credit of the hotel the manager duly apologized and admitted the mistake. But this is what happens when staff is told to follow stupid rules without thinking.

A clean hotel and excellent service! At the breakfast buffet our kid with food allergies got a good selection of safe foods when requested. The hotel has a perfect location in Mikkeli city center near the railway station. The room was cool and quiet.