DoubleTree by Hilton Midland Plaza

This place was bad. From holes in walls to filthy furniture. Wooden shives under tubs to keep them level, The door frame leading into the bathroom looked like either a teething post for animals or a scratching post for cats. We had no microwave they brought us on from another room that was burned and the turn plate didn't fit. The breakfast.....forget about it, trash. The hashbrowns were sliced potatoes soaked in grease and never cooked and threw on a plate. White potatoes no salt no pepper. On a better note the sausage was very good. The bar food was garbage as well. We came for a reunion. We were told our ppl were staying there but never again. This place needs major upgrades or a wrecking ball.

I have always loved Hilton brand hotels and never had a negative experience until now. The Double Tree Hotel Midland, TX needs a complete renovation & update their website on amenities. The pool is closed and appears to have been out of operation for months. One of the elevators is broken. The hotel restaurant is closed but guests can order room service. My room was clean but outdated; no USB outlets make sure you pack the outlet block for your devices. During my stay the week of Aug 26 - Aug 30th the fire alarms went off on Tues & Thursday after midnight requiring evacuation. The hotel is overpriced for what you get and the condition on the hotel. The only thing this hotel currently has going for it is the staff is nice and friendly.

The rooms were nice and clean, but we unfortunately had a really bad night of sleep due to the DJ shows going on in neighbouring bars until 2:00 am in the morning. When we called reception the reception informed us that the bars in the neighbourhood had indeed DJ shows at least on Friday and Saturday.

Customer service is awful. Hotel towels are thin and hard. Bathroom fixtures have mold, A/C only half way works, half of the ice machines are not working, elevator has been broken for months now, wallpaper in rooms is coming off walls, curtains dirty, bathrooms are not very clean.

We stayed in this Double Tree Hotel on August 12, 2023 to attend our friend's wedding in a nearby Church within walking distant. Out of our expectation, the front desk lady was doing an excellent job after we drove more than 4 hours from Fort Worth. She told us the time is still early at 11:00a.m., they will have the room ready earliest at 1:00p.m. (even regularly after 2:00 or 3:00p.m.). Then she made excellent recommendation for us to go to a nearby restaurant for lunch. The restaurant tasted great! As we came back, the room was ready, and we checked in smoothly. The sheet and pillow are clean with such smell of cleanliness. The is the 4th hotel experience for me in 2023, this DoubleTree is the cleanest among all! We attended the wedding and came back. Again, the front desk lady tried everything to make us feel comfortable. For example, she offered delicious free cookies for our kids. Told us the pool access time and area, gave us complimentary newspaper, etc. That lady deserved a promotion. My kids enjoyed the pool time in the afternoon. The pool is old but ok. We stay for a night, and check out on Sunday morning after the church service. The check out team was friendly and effective. I admits that this Hotel property is old. Yet, with friendly people and nice service, that makes this hotel stand out great. Please keep up the good work, good spirit, and the good people. I give this hotel a five stars.

The staff are friendly and helpful and the hotel quiet, but the hotel has seen better days. The room I stayed in was missing a dresser drawer and the shower vanity is coming apart. There were repairs made to the shower ceiling that are obvious, low quality workmanship. If traveling alone for work I would stay here again but I would not come with family.