Blue Chip Casino Hotel and Spa

I was really disappointed with my experience at Blue Chip Casino. I came expecting a relaxing getaway, but instead dealt with a dirty room, poor service, and a complete lack of accountability from staff. My room had visible dirt and grime, and when I politely brought it up, I was checked out without warning or refund—left three hours from home with no accommodations and no support. As someone who travels often, I’ve never been treated so poorly for simply voicing a concern. I wasn’t being rude—just asking for a clean room, which should be the bare minimum for a hotel, especially one that markets itself as a luxury resort. If you're looking for a clean, comfortable stay and professional service, this is NOT it. Management needs serious retraining on hospitality, and the facilities clearly need a deep cleaning. Would not recommend.

This combines the review of the two rooms we rented for our family: So this hotel has two sections, a new “tower” section and an old section. If you book through trip .com you will definitely be put in the old section. It’s not bad but not great. The decorating style of the rooms is 1980’s outdated. Every room is a long way from the parking lot. The luggage carts are an even further way from the room. The room is too cold when the AC is blowing, and too hot when it is off. The mini fridge froze everything overnight. The sink did not drain. The bathroom mirror light would not turn on. The bed was comfortable enough and the room was clean - although I prefer newer style hotels that do not have carpet in the room. The light blocking curtains let a lot of light in in the morning. We could hear music through the wall until the wee hours of the morning the first night. The noo-smoking room smelled like cigarette smoke the second day after the room deodorizer faded. The TV only has basic cable channels and does not let you hook up a firestick. The Internet is under 5mbps and some times, like after dinner, it slowed down to less than 1mbps. There is a $15 per day “service fee” on top of what trip .com charges that you find out about when you go to check in. The room seemed to be on the larger side for a cheap hotel. The water pressure is outstanding. The location is really good, a short drive to the beach, the zoo and restaurants. The pool area is quite nice with two hot tubs and lots of kids playing. There is free coffee and soda in the far back left corner of the casino. The casino looked bright and flashy and blinky, but we are not gamblers so we did not check it out except for beverages. All in all, I would stay there again, though I would try to find some way to get in the newer tower section if possible - and Trip .com was a significant discount over every other way to book.

Had to call for cleaning service, didn’t know first day, so second night without towel had to call to get some.