Hotel Beaux Arts, Autograph Collection

Overall, the stay at your hotel was pleasant, but there are significant areas for improvement, especially considering the intense luxury competition in the Brickell neighborhood. The following points highlight areas that need immediate attention to ensure the hotel remains competitive in its category: 1. Elevator Noise: The elevator beep on every floor is excessively loud and intrusive. Given the height of the building, this feature becomes stressful and detracts from the guest experience. Adjusting or silencing the beeping would significantly improve comfort. 2. Gym Facilities: The gym facilities are outdated, particularly the spinning bikes, which are completely deteriorated. For a hotel in this price and luxury category, maintaining state-of-the-art fitness equipment is essential. 3. Pool Area: The pool lacks harmony and fails to provide the luxury amenities expected in this competitive market. The bartenders displayed arrogance, which negatively impacts the guest experience. Additionally, the pool area does not offer innovative facilities, such as cold plunges, which are standard in other nearby luxury properties. A renovation to modernize and cater to newer generations is strongly recommended. 4. In-Room Offerings: • The coffee service in the room is inadequate. Guests are only provided one red Illy capsule and one blue capsule, which feels cheap for a hotel of this caliber. Upgrading to Nespresso machines with a broader selection of coffee options would greatly enhance the in-room experience. • The complementary water is also disappointing. It is treated water rather than premium spring water. Offering a more appropriate brand, such as Evian, would reflect the luxury status the hotel aims to convey. 5. Common Area Utilization: The common areas on floors 19 and 20 feel empty and poorly utilized. These spaces present an opportunity to introduce additional facilities or amenities that appeal to a modern, discerning audience. 6. Pricing vs. Experience: At over $800 per night, the guest experience does not align with the price point. Many of the shortcomings mentioned above, from outdated facilities to lackluster in-room offerings, give the impression of cost-cutting rather than delivering value and luxury. While the hotel has potential and offers a pleasant stay, it is falling behind its competitors in Brickell. Addressing these areas would elevate the guest experience and justify the premium price charged.

The hotel, property and room exceeded all expectations. The private check in on the 39th floor felt very exclusive. Zhanna checked us in and she was very thorough and knowledgeable. Check in was a breeze. The room was spotless and offered some amazing view of the Miami cityscape. Aldo made us great drinks in the lounge area and was very delightful to chat with. The hotels elevated services and amenities were well worth the price. My only complaint was the basketball court had to be rented at a very high fee. I wish guests were allowed to get a light shoot around in without such a high fee.

We really enjoyed our stay on Thanksgiving the day. We stayed in the Warhol suite and it was a beautiful room with wonderful views of the city. The staff were very friendly, and we were thankful they were working that day. Hannah at the JW front desk was very kind. The bellhop, Mirko, was very helpful with our luggage, our check in experience, and giving us some tips where to check out around the property. Brady at our checkin for Hotel Beaux provided a great check in experience for us. I wish I could remember our room service attendant’s name too; she also provided a great service experience. Thank you for helping kick off our quick vacation weekend with a great experience. We would definitely stay at Hotel Beaux Arts again!