michlaz21
ngày 26 tháng 11 năm 2024
We were really looking forward to our stay at this hotel, but our excitement quickly faded upon check-in. The front desk staff were unfriendly and came across as snobbish, making the check-in process unpleasant. Despite being Accor members, our membership was not acknowledged, and no effort was made to explain the hotel’s facilities, such as Wi-Fi or breakfast, even though these were included in our booking. The room itself was disappointing. The design was cramped with very little usable space. One of the showerheads had no hot water, no matter how long we left it running, and the same issue occurred with the hand basin. To make matters worse, our room was situated next to a noisy construction site, making mornings far from relaxing. Basic amenities, like coffee pods, were not restocked during our stay, adding to the overall sense of neglect. There were also unexpected costs that weren’t communicated clearly, which felt misleading. Breakfast was underwhelming, with long waits to be served and for food to arrive. The checkout experience was no better, as the staff remained curt and unhelpful. By the time we left, we were relieved to be done with our stay. Overall, this hotel failed to live up to its hype. It seems more reliant on its PR image than on delivering a quality guest experience.
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