Dorchester Hotel & Suites

Negative. At check in I had a prepaid voucher. The receptionist was trying to get me to pay again for the full stay. She called the manger who sorted it. Not good after a 9 hour flight Positives. After reading the bad reviews I was dreading staying her but I’d stay again. Rooms are huge ok slightly dated but clean. Great location. Also we had use of Marseilles Beach club. Free sun beds and umbrella on beach. Loved it! For anyone like myself who read the bad reviews ignore you’ll love it here.

Bad hospitality. Front desk does not know what they are doing. The valley person comes to help at the front desk on check in. Nobody really comes to help with luggage when requested. The hotel does not have an elevator that you can use to go to all floors. (I stayed in room 265) The WiFi signal is very bad. The room 265 looks very old and tacky.

a big scam that hotel, i was charged twice for 2 nights i spent there between 09 aug and 11 aug 2023. no body is answering the phone. once you give them your credit card number they start charging you for no reason. during the stay we did found Cockroaches in the kitchen. it was a nightmare.

We were satisfied. We slept here for 3 nights. Very friendly staff, spacious rooms, apart from the bathroom, which I thought was small in relation to the room. The door to the balcony was kinda broken so we didn't really use it. When you check-in the reception gives some "tickets" of a happy hour and a beach ticket where you can use lounge chairs and an umbrella on Miami Beach (one for each day). There were a few downsides that I do want to point out. We did not use the swimming pool. We got an unpleasant feeling from that space. There was really no atmosphere at all, pool was really dirty, lots of neglected corners and it smelled like food pretty strong.... After lying there for about an hour we had had it. When you walk past many hotels, hear loud music and see a beautiful swimming pool with a bar, you think to yourself: damn, I would have liked that. Especially when you have to walk through hotel Marseilles to go to the beach and see how beautiful their pool area is. We slept in the suites and actually had almost no noise. We had extremely noisy neighbors tho and luckily there was someone at the front desk at night that we could report the noise to. There was a little incident with the housekeeping but they fixed that. Parking as a guest costs $30 per day. Overall pretty good :)

Finding parking in south beach can be a nightmare and Gabriel is always there willing to provide his valet parking service which is exceptional and worth the price. I will continue to park here every time I go the beach.

This hotel met out expectation. We knew when booking that we couldn’t expect luxury, but we chose this hotel because of the location and the cheap price. (Note: cheaper booking through their website) Rooms were clean, location is great and we felt very safe as we noted the receptionist was checking security cameras constantly. The walls are quite thin, but when a guest played high music late at night we called the receptionist and he made them stop the music. Big shoutout to the receptionist Otis for making our stay 10x better! He met us with a smile every day and we had a fun chat every time we met. He made sure we were satisfied and safe, the sweetest guy ever and he handled any situation like a champ. Xx from your Swedish sisters!! We’ll be back in a year. Giving 4 stars as we weren’t disappointed, but I only give 5 stars when my expectations were exceeded. :)