Ulysse Djerba Thalasso & Spa

I stayed at the Ulysse hotel in Djerba from April 18 to 25, 2024. This is an older hotel with a lot of class and style. Until recently, the hotel was dedicated to adults and you can still feel it. The location of the hotel is extraordinary, it is literally on the coastline. April was not the full season, but the hotel had a lot to offer even in the partial season. It has a rich SPA offer, two swimming pools: outdoor and indoor, and animators organize many activities for guests. The hotel has a beautiful beach. The rooms are large, clean and spacious. The view from the balconies to the sea is brilliant. The food was very tasty and varied, and the waiter's care was at a very high level. The service was friendly and helpful. I rate the hotel very highly and recommend it to people who require the highest quality.

Pros : it has a good SPA, beautiful pool , good program/ animation for the guests and a very knowledgeable and attentive DOCTOR that speaks many languages and was very effective. Yes I needed a doctor during my stay , read more abt it in the “cons” below… Cons : so many downsides : the worst for me was the Cleanliness : bad, really bad… the towels in the restaurant were not changed I think since they have grease stains and food “remaining”… Crew - waiter’s hands were dirty, very dirty… disgusting and maybe due to this I got very sick in my 2nd night at the hotel, yes food poisoning… me and another friend… I had a terrible night until the doctor arrived in the morning and gave me the medication… The ones cooking and serving the food : Bare hands - no gloves on… perfect ambiance for contamination BEDROOM : No air conditioning, they turn it off by the end of September and regardless it is still hot with high temperatures they do not turn it on… No plugs for charging phones and other devices (just one plug available and we needed to unplug the TV and the lamp to charge our phones… Food : buffet with many options but very grease food and lack of cleanliness of green leaves and other options of raw food. I can guarantee (and you can figure out how I learned about it) that brócoli and lettuce were the source of my food poisoning… Reception : Just one key per room… yes, if you are traveling to a friend - my case - we need to be glued to each other since there was only one key available… I need to go to the reception a few times until I found a nice lady (and outliner in this hotel) that gave me a spare key Please do yourself a favor : stay away from this hotel…

Cannot understand why this is a 5*! The place was dirty. We complained and were moved to a different room with a proper sea view. We told the Rep that the piano in the main bar area was dusty, it was then cleaned. However a window sill near the indoor pool was dusty all week. Husband was served a brandy in a dirty glass that had a lipstick stain on it. Paint was peeling, taps were corroded, the lift was rusty. The à la carte was not gastronomic, husband had one prawn served with his cold spaghetti and the waiter's response was that he would warm it up! Every table we sat at had a broken/cracked glass. The majority of guests were over 65 yet the DJ continued to play music more suitable for an 18-30 holiday. Not a very good experience here