Tài Khoản Khách
ngày 10 tháng 2 năm 2024
Beautiful hotel. Looks just like the photos. But this is a hotel that is made for looking and not living. As others have commented, the rooms are beautiful and minimal and incredibly uncomfortable. We’re staying in a balcony suite (this will be our third of three nights), and the room is large, but the only places to sit, other than the bed, are wooden chairs. No cushions for you, my friends! No ottomans, no sofas, you can sit on a wooden chair or the bed. The floors are marble, and the bed is on a large (also marble) platform in the middle of the room. Who puts a bed on a marble platform in a marble room?? How has this not led to complete calamity (not to mention a significant lawsuit)? Oh, and no headboard on the bed. There will be no lounging in bed! Breakfast is tasty, but this morning it took over an hour to be served. Yesterday was at least 40 minutes. The wait staff are lovely, and one was actually sprinting to get us food and drinks, but it seems like the layout for breakfast service is just not conducive to timely…service of breakfast. So it’s slow, literally, *by design*. Again, this is a management issue, not a staff issue. At the end of my stay, I find myself actually resenting the hotel owners (who I have never met), because I am so aggravated that they designed such an uncomfortable experience! One more - we arrived around 10pm, hungry. Everything was closed. The front desk was unhelpful but, again, this is a management issue. Have a list of late night options, or have a snack waiting! Finally, I picked this hotel based in part on TA reviews, but also the fact that management responds to the negative reviews. I always think that’s a good sign. But reviewers have been raising these same issues for nearly two years now, and they haven’t been addressed. Three stars because it really is beautiful. We are on the roof deck now and it is lovely. Plus the food is good and the restaurant staff are very sweet.
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