Hotel Clé Reforma Insurgentes

Can't fault it ! Fabulous, friendly hotel. Centrally positioned, with great rooms, immaculately clean. Friendly, helpful staff, and very affordable but exceptional food !! Very comfortable & cosy bar overlooking passers by. All close to the main bus service and metro. If you prefer, the hotel offers an excellent hire car service to take you wherever you want. I would return.

I just left and it was the worst and most embarrassing hotel experience of my life. After a night of dinner a drinks, I brought my partner (who lives in Mexico) back to my room. The staff immediately chased us down upon entry and demanded to know if my partner was a guest then proceeded to make a scene and demand I pay $500 for my literal romantic partner to stay in my hotel room that I already paid for. I have never been so embarrassed, disgusted and felt more taken advantage of in my life! Literally made me feel like a child. What a disgusting, invasive and greedy policy for a hotel to implement. The most abhorrent and rude experience I’ve ever had to deal with on a vacation. Aside from that, I had no internet for 2 days, my door lock was out of batteries for two days, and room service left me no towels. I’m traumatized from this experience and will NEVER stay here again. Take your money and dignity elsewhere. Ruined my entire trip to be treated that way and to be charged for having the staff invade my privacy. ZERO STARS.

Muy buena experiencia: Excelente ubicación (céntrico). Pequeño, pero muy cómodo, con muy buena distribución y aprovechamiento de espacio. Tranquilo, con diferentes espacios muy agradables para comer. Personal muy amable. Gracias!🙏🏼