Palazzo di Varignana

Já fui várias vezes. Atendimento espetacular, quartos grandes e limpos, café da manhã maravilhoso, lugar em meio a natureza. Vale cada centavo. Recomendo mil vezes!

Struttura bellissima, curata ed in mezzo alla natura con ogni confort possibile

Palazzo di Varignana is a vast property (over 600 acres) with private villas to rent along with individual rooms. It is in a remote area, with no access to a town where your could walk for incidentals or to shop or eat out. I was battling a terrible cough when we arrived. The property does not have a concierge to help with all our questions as the staff is not knowledgeable. There is no small store to purchase needed supplies like cough drops/headache medicine/water/sodas/snacks. Having a car is a MUST. Unfortunately we did not but hired a driver to take us each day for wine tasting, balsamic tasting, etc. The spa area is very nice, having been October we did not use any outdoor pools. Indoor spa/pool was very nicely done. I would rank my Swedish massage I would rate as a 5 but the sauna area, cold shower area was top notch. Now to our room....At check-in (as most have said in these reviews) the staff was extremely vague about how to maneuver around this vast property. they advised us to download their App and we would see better detail....well this App was absolutely useless...just showing the trails to walk. The television in our room had highlights of the spa/restaurants/trails but again no detail on how to get to each place. We asked for a map and they gave us an 8-1/2" x 11" piece of paper with the entire property shown in a font size that needed a magnifying glass to read. We laughed and said we needed a bigger map but were told that was all they had!!! About all you could make out on this map was the immense walking trails...any details of the rooms/spa/restaurants were impossible to read. When the staff tried to show us, on this microscopic map, how to get to our room we gave up and said we would need help....Wow was that a good choice. These corridors of 8 rooms each are tiered down a hillside. From the front desk we ventured outside, headed across the street to an elevator that was not attached to any building. We got inside, pressed #5 and down we headed to what seemed like a bunker when the doors opened, with a long sterile hallway made from concrete, (soundproof inside) with steel and marble staircases that went up to more floors with NO people on them (we never passed a human in 3 days down there). It became our joke that no one would find us down here for days, until a housekeeper arrived. Spooky! Now our room was amazing, a bit cold feeling but huge, modern, with a expansive deck looking out to the beautiful scenery. Nice large bathroom. This resort really emphasizes wellness and the environment however my first shock was in the shower. There were no environmental friendly soap dispensers on the wall....all the hotels we visited throughout Italy all had the re-fillable containers with body wash/shampoo/conditioner...but this "environmentally conscience" property is still using 1 ounce, plastic bottles of these three products! I was very upset to see such a huge property behind the times. All I could think

Beautiful, beautiful Italy, we were here for an automobile weekend, and Bologna and Varignana are indeed beautiful locations. We were test driving a car for the weekend at the invitation of a local car manufacturer and our stay was partly paid for by them. Sadly we were unable to do much driving as we were so exhausted from sleep deprivation. Our room appeared decent enough with a lovely balcony, however our main issue was the air conditioning and temperature control. We also had issues with a faulty coffee machine and a leaking shower. On our first night the balcony doors were blown open by strong winds, however we later realised that the doors had not been locked properly. On checking in, reception gave us no information about the hotel, instead directed us to the TV for further information. Sadly this was all in Italian so we ended up just using the website. After our first night the display on the room phone stated that the room was unoccupied and it was apparent that the hotel had not understood that there were two consecutive bookings for the room, one from ourselves and the second by the car manufacturer. The fact that the hotel never mentioned the car manufacturer to us once was an indication that they hadn't processed the booking correctly and why we had to twice speak with reception after our first night to correct the room card authorisation for the duration of our stay. We had tried over a couple of days, late night and early hours, to get staff to sort out the air conditioning, which we were unable to control from our room. The room was so hot! We were told that this would be done remotely via reception. This did not happen. After a couple of sleepness nights we complained to management, who totally accepted fault and liability, specifically that the two consecutive room bookings had not been properly recognised, that the hotel had been experiencing issues with their systems and consequently were struggling to control air conditioning and room temperature, and that her team had not communicated any of our issues to her during our stay. With one night left the manager had the temperature of the room adjusted, replaced the coffee machine and had the shower re-sealed. She offered to move us to another room, an upgraded room, however we declined as we did not want to move all of our clothes and belongings with literally hours left of our stay. In light of the fact that we were only in Italy at the invitation of the car manufacturer to test drive one of their cars, and that our ability to do so was limited by the fatigue directly caused by the hotel's failings, we felt that we were clearly due compensation and expected our final bill to be appropriately adjusted. The manager gave us a bottle of olive oil (!) which was gratefully received, but told us she was unable to authorise compensation and claimed she could not get hold of her supervisor. We have never heard of a hotel where a manager is unable to authorise compensation! Frankly w

We reserved a week (6 nights) at this hotel. The reservation process was not easy. Any question you ask, they ask you to send an email. That’s fine as that is the way things work in Italy. However, they did not answer emails. We thought to ourselves that if the reservation process is that challenging, maybe that is a sign. Nonetheless, my wife decided to try one last time and all fell into place. We should have listened to our first impression and instinct. The hotel is beautifully located on an elevation which gives nice views. The rooms are modern and nicely decorated and equipped. However, the service is far from the 5 stars they claim to be. Prior to our trip, we tried to enlist their help to recommend and possibly reserve visits fro prosciutto tasting, cheese tasting, and wine tasting. The front desk staff was not responsive. Called and spoke to the manager. She managed to reserve wine tasting but none of the others. “They never got back to me” she said. Hmmm. OK. A little strange that a 5-star hotel of this size would not be able to reserve these things, which are super common in the area as we found out upon taking on the task ourselves. We served as our own Concierge. Reserved visits and it was not as hard as she made it seem. The prosciutto and cheese makers got back to us just fine and reserved a visit. We had reserved a suite and a room. Upon arrival, we were informed that the room was upgraded to a suite. Nice! Unfortunately, after the first night, using the shower resulted in flooding the room. The night person who was on duty was very nice and did his best to help clean the water but could not fix anything. The next morning, we informed the day staff and they were to look into it. In the interim, we were told not to use the shower. Not the response we had hoped for. No “we can move you to another room. Sorry for the inconvenience, etc..” The next day, workers came to fix it - supposedly. Upon returning after a hot day visiting the area, we tried to shower: flood again! Next day, spoke to the same front desk manager. It turned out that they “fixed” the bathtub, which was not at all leaking. She acknowledged this was miscommunication between her staff and herself. She did not offer anything more than “I will speak to them”. We are now 3 days without a functioning shower. Workers returned the next day and we were informed by email that the shower cannot be fixed. They offered to move us to 2 different rooms. We are now nearing the end of our stay. And the prospect of packing everything and moving when we have 2 nights left was less than appealing. Had this bee offered initially, rather than 2-3 days later, it might have been better. We explained this. We also expressed dissatisfaction about the whole situation, including the miscommunication that took place that led to further delay to figure out the issue, our inability to use the shower in the room, etc. The manage simply offered “I will speak to them”. No show of any apolo

Great. Excellent rooms and services. Pools are great. Different sizes and temps. Did the spa pools today. Also excellent experience. Room service is spot on. Very efficient. Only thing I’d have young family, kids menu at pools. No options at times. Breakfast is wonderful many Choices and service is attentive. Pleased I chose this.