8wendyj
ngày 23 tháng 1 năm 2025
We were allocated a room on same floor as reception facing the road. The room was clear but had an odd smell to it. Fan in bathroom didn’t work so needed to keep window open for ventilation, however we’re then dealing with noise and fumes from traffic. We tend to work on the basis as long as room clean and comfortable for the time you spend in it, it would be fine. Unfortunately not in this case, we couldn’t air towels or swim suits off, room smelt of damp. Final straw was toilet seat wasn’t correct shape for toilet and snapped nipping my leg. Asked reception if we could please be moved to an alternative room, for an extra cost we were relocated to a larger room on the roof, with a balcony and a sea view, this turned our stay around, had I known for extra I could get an upgraded room we would have done this at the start of our stay. Staff were friendly. Food was nice always something to choose from. Free transport available into Sorrento, easy to book up and plenty of time slots. Hotel was clean, spa area being renovated so closed, but we knew that at time of booking. Pool area clean, plenty of sun beds. Access to beach from pool patio area.
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