SureStay Plus Hotel by Best Western Mesquite

 we stayed in the heart Jacuzzi room. The room itself was fair, but the Jacuzzi had six spout and only three worked which was a major letdown. Also, they had the pool locked where you cannot go in there, even though the hotel advertise that they have a working hot tub. I won’t be staying there again. It actually made me upset because this is supposed to be a romantic adventure and instead it was more like what’s gonna go wrong next

Do not recommend staying here. The air conditioner in our room didn’t work. The remote for the TV didn’t work. Three trips to the front desk and they just kept trying batteries from other remotes in a drawer. We finally ended up with another one after we changed rooms. The phone in the room didn’t work properly to even call the front desk. There was no ice machine. They went in the back room and you could hear them chipping ice. She handed me the bucket about a fourth of the way full after she asked if I wanted a full bucket. The next time we got a big chunk that wouldn’t fit in a cup. There were dark stains several places on the sheets that made them look dirty. When I turned on the shower a bug crawled out of the drain. The breakfast buffet was a joke. A waffle maker, cold cereal, white bread to make toast and small individually wrapped muffins. No fruit or breakfast items you might expect on a ‘buffet’. It wasn’t a good continental breakfast let alone a buffet.

There was a roach on the coffee maker, the panels on front of spa tub were falling off, all of the drawers on the dresser were askew, no bedspread on bed, pillows were TINY. At midnight the people in the room above us were still running back and forth and banging (sounded like kids).