Baldachin Inn

A lovely heritage inn in a beautiful little Ontario town. We received a gift certificate for Christmas to a night at the Baldachin and it was a lovely mini-vacation. Our room was on the second floor and the one flight up was hard on my legs (arthritis) but it was a charming room with one of the comfiest beds I’ve ever slept in. Everything was spotless. Only negative was the noise from the busy intersection below our room but that isn’t the inn’s fault.

Beautiful historical place. Many stairs to access room and no amenities to accommodate people with mobility issues. Although rooms are very small it was clean. Our room didn’t have all amenities indicated. Lack of signage for exits and room location.

We stayed in the Bridal Suite at the Baldachin Inn for one night. Check in was seamless and, we were allowed to get into the room way earlier than check in. The room is HUGE with a jacuzzi tub, electric fireplace, formal livingroom, informal den, four poster bed, separate shower and water closet. The ceilings must be 10 ft high! The room was very clean and the bed very comfy. The sheets were amazing! The room though, really needs some updating. It's most certainly has a "historic" feel. Could be better if they got rid of all the fake flower and plant arrangements as well as the bird cages, wreaths, etc. and repainted the room. Bottom line, would stay again. The room was $300 for the night so, not something we do often but was a nice treat all the same.

We booked two rooms (tried for one with two queens but they didn’t have available) for a family wedding as soon as we got the invite…….months ago. They called about 6-7 weeks ago to confirm we only needed the two rooms for the Friday night. I confirmed that. Upon check in, a short little man informed us there had been a mistake, one of our rooms had been given away, thus one of us was staying two doors down in a completely separate building. After telling him that wasn’t possible as we’re sharing so many amenities (my husband, our son, and I)he said we can’t help you then. To which my husband started asking more questions, which is when this man started laughing at us. One of his staff (yes, this no customer service, short little man was the owner) stepped in and said she would show us the other room. I will not share the things I said about this person, as I’m sure this is a family friendly forum!! Lori (Laurie sp?) saved the day!! On our walk to the other building, she explained how it might hold us all….it did, one queen, a pullout couch, a kitchenette, and small sitting area. She apologized immensely for the encounter we had. Way to be Lori……you ROCK!!! Your boss, not so much. So, in summing up, just because you have a reservation here, does NOT mean you have a reservation!! Oh, and if you’re looking for a FANTASTIC place to stay, try the Merrickville GuestSuites !!!!

Do not trust this place. They canceled our reservation many weeks after we booked and just said, "sorry, there is nothing we can do." We have booked and paid for a family of 5 to fly across the country, and now we have nowhere to stay. Customer service is completely non existent.

Hosted the company dinner for 10 people. Service was slow despite being the only table occupied. Incorrect drinks were served, each beef and pork entre had the same glaze/ gravy. Guest was not asked how they would like their steak cooked. Pork tenderloin was tough!?! Slow service, disappointing food.