Extended Stay America Suites - Kansas City - Shawnee Mission

Dirt on the floor, cabinets in disrepair, dents in refrigerator (didn't even open it but guessing that would have been an adventure), shower/tub had dirty grout and was generally just gross. Despite being a non-smoking property, the room smelled like smoke. When we returned to our room in the evening, the power was out. That was the last straw and we moved to a new hotel.

Great stay, parking was a bit in short supply had to park a bit away from the room. Which ****** cause it was rather rainy. Room was super clean and staff was wonderful.

Checked in, my room was downgraded to a pull out with no price adjustment after my reservation had been made for months. Got to the room, and it was NASTY. It was a non smoking room that reeked of smoke. Blood on the sheets and glass, pills, and dead bugs in the pull out bed. The pull out bed which ended up being broken and cutting my friend with rusty exposed wire upon opening. We contacted the desk, there were no replacement beds or linens. So we waited a couple hours for replacement linens (930 pm) and the three of us squeezed into the full bed because the couch bed was broken. After all of this, obviously I contacted customer service for a refund THREE TIMES THREE DIFFERENT WAYS I still have not received a reply. This stay was at the beginning of July.