NH Collection Merida Paseo Montejo

Nice room. The swimming pool is on the rooftop, but it's quite old.

The rooms were not ready, staff could care less and wanted to downgrade our rooms. The restrooms were not cleaned when we arrived to the rooms.

The breakfast buffet it was amazing and delicious, and the staff very friendly and give us excellent service, I will definitely get back because of them and the fantastic breakfast buffet.

The hotel is inside the Paseo 60 shopping center and a block away from Paseo Montejo. Lots of restaurants, cafes and historic places to visit on a walking distance. Unfortunately the room floors, desk, night stand, and all the bathroom was extremely dirty, there was mold inside the shower. Hallways leading to the rooms were dirty and smelly as well. Rooms are small. We make the reservation for 3 people and only receive 2 (old and very used) towels we call once when we arrive that day and twice the next morning to get a third one and the towel finally appear right when we were leaving to check the city… The beds were comfortable and the breakfast buffet ($17 usd pp if you pay at the property) was good but not many options as you may expect for a buffet,

Great hotel Local to a plaza and has a great gourmet food court downtown stairs .

I loved the extra benefits, I got upgraded to a Junior Suite with a hot tub! The pool was literally on the ceiling/top floor, and even though it was warm at night, not the best idea to get in during a thunderstorm. The room, considering it was a Junior Suite, was a bit small... I mean, it was fine, specially the bathroom, but I can't imagine how small a normal room would be. About the bathroom: Yes, it was very big, but I didn't like that there was no door for either the hot tub or shower, so all the water splashed out. About the breakfast buffet: For the price, it was okay... a little bit of everything, but not a big variety. The only thing is that there was no hostess, only one waiter doing everything, which was not very efficient. Experience during check in: Great! The person in charge at that moment was very nice, helped me print out some documents I needed, made the upgrade to the Junior Suite, etc

Very convenient to historic area Mérida Good dining nearby. We have stayed here before and noticed not as clean. Water was not hot and faucets leaked water

Excellent customer service and staff. Great restaurants option within premises. Walking distance to historic sites. Comfortable bed. Spacious room however a strong humidity odor was detected at the hallway and inside bedroom. No bar service. No ice due to malfunction freezer.

Location is perfect a lots of restaurants around at night.Music at night however the shows are from 9-11 that is a little late and you can hear the music in the rooms. The rooms need more attention on the cleaning. The nestle coffee machine did not had a lid where you put the water. No water bottles replenished everyday. Mini fridge locked unable to used. Head board with stains no enough towels for hand and face . The hallways smells humid.