Relais & Chateaux Hotel Castel Fragsburg

This stay was outstanding and we would recommend it highly! For the cost it was just an incredible experience. PROS:View! Spa! Food! Room! All were stellar, I especially was thrilled with the spa and the natural products that Renate has curated, she is knowledgeable and a true gem at this hotel. Do yourself a favor and book the bath:) As a chef myself at Relais Chateaux properties I was thrilled with all of the food we had at both restaurants, but actually preferred the Orangerie dinners surprisingly. Extremely helpful staff, thanks to Marina for so much assistance with tracking down local festivities in the area for us to explore, and to all the front desk employees who answered my several questions when booking. Beautiful stunning grounds and indoor space. It felt like a gorgeous greenhouse during meals. The rolling shudders in the room were great we were able to sleep in. Love all of the sensor lights to conserve energy in the halls. CONS: wifi was very spotty so if you need to work that may be difficult. Pool was not heated IMO, it was more like a cold plunge temperature in October, and the whirlpool was a low temp, not as hot as expected and the pool area could use lighting closer to whirlpool, we couldn't see to get out until we moved further around the pool and caught the motion sensors. Mattress felt like it could use a slight upgrade, could feel and hear the springs when moving, also struggled with pillows that didn't support enough, but linens were great! Having a more subtle light in the toilet would have been so appreciated, it's quite bright when you have to go in the night, was really blinding. If you don't catch Favio the bartender for your drinks, they will likely not be that great as he seems to be the only knowledgeable person for cocktails, we started waiting to see him to order a pre-dinner drink. RECOMMENDATIONS: Spread out the food and alternate days. 1 at hotel, 1 somewhere in the city, then the hotel again, etc etc. It is all SO delicious but 5 days of 5 course dinners and breakfasts took its toll and we were very sluggish. Go explore the neighboring cities, Merano, Lana, Algund! The cable cars and little inns you can find to eat and drink at are incredible. For absolutely stunning colors and views I would go just 2 weeks later in October to see it all at peak. Go Explore!! There is so much to see in the valley! Overall we loved our visit to Castel Fragsburg and it was a beautiful and welcoming reprieve. I can truly say as a previous employee of Relais and Chateaux at Blackberry Farm as a chef, this hotel is excelling at meeting those requirements.

This was our fourth visit since August of 2021and once again is amazing. Let's start with breakfast. Every possible fresh fruit from raspberries to figs all were terrific. Wonderful breads, meats, cheeses, yogurt, etc. The staff is incredible from the front desk to the dining room to housekeeping. The pool is very nice although it would be better to have the whirlpool a bit hotter. The spa is the best anywhere. I had the best massage ever and the beauty treatments my wife had were great too. We will be ordering the house made creams and oils. The Michelin one star dinner was also fantastic. The one very minor shortcoming is the variety of options for lunch and dinner when not dining at the Michelin star restaurant. The is as close to perfection as we have seen and the best place to relax. Not to mention the setting and all there is to do in the South Tirol.

The trip was just amazing! From the start, the organization to the welcome and during the whole stay, we truly felt at home. The staff was extra nice and did Everything to make us feel welcomed and the rooms were just amazing. I can recommend it to everyone!