Le Pavillon des Fleurs

We had a room which was very basic and old. Very poor for the price and not good value. We also had a room with a massive tree in front of the windows. When we asked if we could possibly move to a room with a better view was advised the rooms with a good vein were dirty and the cleaner had gone home. You would think if they were actually focused on the guests they would allocate best, not worst, rooms first. Don’t stay here!

Despite the beautiful location of Le Pavilion des Fleurs, this was a very poor experience. My daughter booked an apartment for three adults, which seemed very reasonably priced, for one night. Apartments are in a separate building. Turned out ours was an accessible apartment on the ground floor. On opening the door, we were met by the smell of drains. There was no toilet seat on the toilet. In the corner on the floor there was a riser seat for use by a disabled person- wasn't going to touch or use that. The outside of the toilet wasn't particularly clean. The sink plug was closed and could not be opened, although the water did drain away very, very slowly. The WiFi did not work at all in the apartment. We have three different mobile phone providers and none of us could access the WiFi. My daughter went to reception to report the problem with the sink, the smell of drains and the lack of WiFi. The receptionist knew about the sink plug, but hadn't chosen to mention it previously. We could not be moved because the hotel was reportedly full. It was late afternoon and he said it was too late to call a technician. He said he would have a look while we were out for a walk. As for the WiFi, he couldn't understand why we were having problems and said the President of the Hotel Group was in one of the apartments and she was able to access the WiFi. No discernible improvements on our return. Before going for dinner, we called at reception, which is staffed at very limited times. No refund could be given as only the Hotel Director could authorise that; he was on holiday and not contactable. We were offered free breakfast, which is €14 per person, but declined because we were so unimpressed with our experience thus far. We managed to cure the smell of drains by flushing a lot of water down the shower drain. The shower is a wet room type and lives up to its name as the floor gets soaked every time. The shower is far too small for an able bodied person never mind a disabled one. The skirting board near the door into the bedroom is clearly water damaged from the regular flooding in the room. The design of the apartment (supposedly for 3-4 people) is poor as the access to the bathroom is through the only bedroom. On a positive note, both the bed and the sofa bed were comfortable to sleep on. The kitchen area is bereft of anything useful, like washing up liquid, a cloth, or a tea towel. When we tried to make a cup of tea, there were only two teacups, so my daughter had to make yet another trip to the main hotel for another cup. There was no hairdryer provided contrary to what is advertised, so in the morning, my daughter went to reception for 9.00am, when reception is supposed to open, to request one. The receptionist turned up 10 minutes late and my daughter wasn't the only one waiting. My daughter has since emailed the Hotel Director twice and completed the satisfaction survey, but had no response whatsoever. We would not return and would not recommend thi

Si la chambre est spacieuse et agréable, avec une belle vue sur le lac, et le petit déjeuner copieux, le reste laisse à désirer. En effet, (est ce du à un manque de personnel?)mais d'abord nous avons dû attendre une demie heure à notre arrivée avec plusieurs autres clients que quelqu'un fasse son apparition à la réception , il était 17h. Il a fallu monter chercher un membre du personnel dans les étages! Ils avaient l'air débordés, certaines chambres n'étaient pas prêtes . Ensuite, pas de serviettes dans la salle de bain ( bon ce n'est pas grave, on nous les a apporté vite une fois réclamées.) , mais surtout, PAS de housse de couette, celle ci était coincée entre 2 draps! Je n'ai jamais vu cela! Et le gros bémol pour nous, c'est que la cuvette des wc était tâchée d'urine séchée et les parois de la douche étaient sales! On a eu l'impression que le ménage avait été fait à la va-vite! En résumé, un bel emplacement mais la qualité n'y est pas.