Tài Khoản Khách
ngày 7 tháng 5 năm 2025
Beautiful location, but a serious flaw in how the hotel handles early checkouts. We stayed 4 nights in the family apartment — two adults, a toddler, and an infant. The view over the lake and mountains was stunning, and the staff we met during the day were lovely. But our departure was a disaster. We had an early flight and informed reception the day before that we'd be checking out around 6 AM. Since there's no staff or reception service overnight, we were told to just leave the key card on the desk and let ourselves out. At 6:01 AM, the key card stopped working. I had just taken our luggage to the car, and when I went back for the last small bag — which included baby formula and bottles — the door wouldn't open. No staff. No help. No one answered the emergency line. We had to leave without those essentials and scramble to replace them at the airport. This could’ve been much worse — imagine if a child had been left in the room. There is no excuse for a hotel not to have a working system in place for early departures, especially when they've been notified ahead of time. Really disappointing end to an otherwise good stay.
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