Palm Hotel Ipoh

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Khách sạn rất khủng khiếp mà tôi ở lại! Tôi đã trả mức giá này, dành cho phòng gia đình lớn thứ tư, tôi được yêu cầu thêm vào một người nữa, nhưng nhân viên tiếp nhận có thái độ rất tệ khi nói với tôi rằng cần tính phí cho người thứ tư, tại sao ??!!!! Rồi nvm, sau khi vào phòng, khăn tắm chỉ có 3 cái, tôi gọi điện yêu cầu thêm một cái, họ nói thêm vào cần tính phí một PC! Thật là một dịch vụ khủng khiếp! Ở lại rất thất vọng, không có bãi gửi xe, thái độ lễ tân tệ!

Nhận phòng nhanh và dịch vụ tốt...lần thứ 3 tôi ở đây vì gần nhà gia đình tôi

Nhà vệ sinh không đủ ánh sáng và máy nước nóng không cung cấp đủ nước nóng để tắm. Khoảng không gian nhô cao giữa sàn tắm và nhà vệ sinh được bố trí không bằng phẳng và có thể dễ dàng bị đá khi bước qua. Tôi có một số vết thương nhẹ ở ngón chân trái.

THEFT BY STAFF What a terrible experience we had at this so called hotel. We stayed one night at Palm hotel. The room was clean and well maintained and we were very pleased with it overall until it was time to check out. The lady in charge said before we could get our deposit back she was going to check the room first. Although I have never experienced this in any other hotel I said ok fine, this was probably standard procedure. She came back and said that there was some blood on the bed sheets & she would deduct rm50 from the rm100 deposit. I asked her to show me the blood and so we went to the room. Yes there was some blood but it was clearly from a mosquito scratch, a small, tiny splat of blood. See attached pictures. I told her that this can easily be cleaned & that’s what cleaning services are for but She insisted that the stain needed special treatment & cleaning services. So to prove her wrong, I had to literally CLEAN the stain myself with soap which came off a few seconds after with NO special treatment required. To which she replied ok you get your money back! No apology, no nothing just indifference! When we asked for her name she refused to give her name and said ‘I’m just working here’! We went down to the reception and saw the supervisor and told him the incident. He apologised but I told him I had to actually wash the bed linen to prove that the stain was easily washable. This is totally unacceptable! Their excuse was that they outsourced their laundry which was a pathetic reason because most small hotels do that anyway. That’s not the point. My point is that it was a small stain that could easily be cleaned. I felt we were being punished, penalised. We were paying guests and we had to prove our innocence. Very bad customer service, no customer empathy at all. We will definitely not recommend this place to anyone. If you still want to stay make sure you do the bed, vacuum, clean the toilets, & bathroom or you might lose your deposit! PS I strongly believe the employee was ripping us off and trying to take the rm50 for herself. I would strongly recommend the supervisor to look into this and take preventative measures for future customers.