Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

我們是家庭出遊，這是住過最放鬆的度假酒店，好的服務真的會讓人安心舒心。 提前一天酒店就聯繫我 ，詢問是否有孩子 ，會提前準備小童洗漱用品及拖鞋，詢問到店時間送歡迎水果。 房間也視房態情況為我們做了升級。 下車禮賓員幫我們拿好行李後送我們進了大堂。 剛進大堂一位身材高挑且帥氣前台人員向我們致以讓人舒心的微笑。後來聊天得知他是酒店的經理，維吾爾族人。聊天服務得體文雅，而且很細心，還幫我們加了小童早餐。每次遇到這位經理以及其他的酒店的工作人員都會親切的對客人致以微笑並問侯。讓我們一家特別温暖感動。酒店的服務是我們住過的酒店裡最放鬆和舒心的 。 酒店很大，自帶園林，酒店內有擺渡車接送。隨處都有柚子花香氣， 設施齊全，下午還會有親子活動安排。 下午去游泳 泳池直麪江景和植物園景。 升級後我們的房間面積算上露台有100平方 ， 沒升級的也有70平方，雖然是老酒店 ，但風格和房間的設施配套卻一點也不過時。 酒店後門離中科院植物園西門步行僅需5分鐘。去鎮上吃飯大約10分鐘車程，不過晚上叫車會很困難。 個人認為無論是家庭出行、伴侶朋友度假，或者準備深度逛植物園的，選安納塔拉不會錯。

房間空間大，像包圍在花園裡，很舒適。酒店的服務員都很熱情，情人節趕上了餐廳樂隊演出，還有酒店安排的許願放蓮花燈的活動，孩子們太開心了，酒店後門去植物園很方便，不過孩子們對植物好像不是特別感興趣，特別喜歡室內的恆温泳池。最後一天安排了鉑爵旅拍，全家人體驗了傣族服飾留影，化粧師耐心又專業，攝影師也很有耐心很認真。非常開心舒適的旅行，會向親友推薦