Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

酒店環境很不錯，房間設施有點老了，特別是插座沒有USB插口不方便！床品舒適，有歡迎水果和迷你吧，衞生滿意，服務尚可，有電瓶車接送很方便，入住退房會主動拿行李！電瓶車可以送到酒店門口的小飯店很贊！飯店菜很好吃，價格也合理！相對酒店的價格就貴很多，1瓶啤酒要33元！早餐很豐富！室外游泳池太小了！親子活動太少了！酒店套餐送的旅拍拍得很不錯！

安納塔拉開了這麼久，最近還雨水豐沛，但房間沒有黴味和潮濕氣，很難得。裝修一看救很有南洋風韻，木質結構二層小樓，到處是綠色。還沒入住就有關係經理加微信溝通入住人數之類的情況，有需要都可以微信告知，而且響應很快。第一晚送了一個手寫的葉子和香包，超可愛。第二天上午逛完植物園回來床鋪之類的都已經鋪好換好新的浴巾毛巾，下午出去玩回來又幫我們把床鋪整理完畢，還把乾衣服也疊好了，真是超勤快的。早餐的工作人員很熱情，一進門就問我要和茶還是咖啡，晚上也是在旁邊的湄公餐廳吃的，價格稍貴但是出品不錯，餐廳是克萊因藍，很好拍照哦。康樂中心的小姐姐和小哥哥也很熱情，小朋友玩的不想走。天氣熱每次回房間都是坐的電瓶車，次次響應，回回順心。安納塔拉值得再來，非常喜歡這裏。