Fairfield Inn & Suites Memphis East/Galleria

Pool was out Hot tub was out Multiple items in our room missing or inoperable and had to switch rooms Got locked out the server second day because our cards stopped working and took a half an hour to get into room. Not a good experience

The pool is in poor condition… The railing was not secured when going down into the pool. It is broken and moves in different directions, the place where this broken part is sharp and rusty. It is not safe, especially for children

TERRIBLE TERRIBLE EXPERIENCE We got to the hotel and were informed that none of the tvs worked, however the lobby tv was on. Our first room’s door did not work. The receptionist had to let us in, and then informed us that she would have to let us in everytime we needed to enter the room. Once we got in the room the tv cords were all pulled out. The light fixture in the bathroom was sitting on top of the sink in the bathroom. The bathroom light did not work. I told the receptionist we wanted a different room, she only offered to cancel our reservation. We traveled 7 hours, and were extremely tired and most hotels were booked because of a convention. Canceling the reservation was not an option because we would have nowhere else to go. We were given a room with one king bed, and our original reservation was a room with two queen beds. Being that it was three of us, I stayed with a friend that lived in the city because my family and I would not all fit in the hotel bed. The receptionist was kind and told us that she could only offer a $10 discount but to speak with a manager that could do more about our inconveniences. During my entire stay, I was never able to meet a manager because he never came. At the end of the reservation our discount from the receptionist was not included, and we were charged an extra $50 fee that we were not aware of. I am still waiting to get in contact with a manager. The room we ended up staying in had a dead bug in the shower and foot prints on the chair, also hair in the bed.