Michele
18 tháng ba, 2024
The location is ideal for a quiet getaway with friends or family. A definite option for beach lovers. The upgrade was appreciated but inconvenient. Reserved two queen beds, got a king bed, a sofa bed and a single bed. The sofa bed should not be an option and not considered an upgrade. Very uncomfortable accommodation for a few days. No elevator in this walk up. Not for older folks. We were told that the room upgrade type was not available on the ground floor. Pray that there is no storm during your stay. I planned a lovely dinner for my group at the restaurant near the beach. Relocated indoors due the weather. Food was very delayed and unavailable, service left a lot to be desired. My group of at least 4 women over 65 waited for more than an hour to receive service. Guests arrived after our group and were served before us, despite our reservation way in advance.
Overall stay was good, but customer service training needs to be considered.
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