HOTEL NO

HOTEL NO A BIG NO Dirty, deceitful, dishonest and an extraordinary bad attitude with no customer service Coffee, clean linen and face washers would have been appreciated but there response was maybe you should stay somewhere else Storage King would have been a better option and you actually know that the terms and conditions you entering into And also it is clean

We went here for my husband’s birthday, cute concept but not a nice experience. The place is run by an ego ****** who thinks her opinion is more important than customer feedback. Repeated reviews about no coffee, no face washers and dirty grey bed linen all seem to fall on deaf ears with an arrogant response. It’s a definite NO for us!

My wife and I had a great time staying a night at the Notel. We paid the extra for the one with the spa, which was well worth it. More private outdoor area and the spa was heated and ready to go when we arrived. We failed the roller door challenge only because we had the wrong roller door (our fault)! Hint: The pink normal door from the street is your first one! Tara - our super friendly Notel helper - steered us in the right direction, and shared a laugh with us. She was also really helpful with queries leading up to our stay. Thanks Tara! The caravan itself was great. Super strong shower in a large bathroom was a bonus. As some other reviewers have said, the caravan can be a bit hot in the summer and the aircon is not super strong, but there is a fan as well, which made sleeping for me easy. My wife is a light sleeper and woke up a couple of times from city noise (totally expected), so perhaps a set of ear plugs for others might be an idea. I myself had no trouble sleeping through. Free coffee from the very Melbourne / European style laneway coffee place downstairs in the morning capped off a great experience. If you come not expecting a hotel (as the name suggests), and with a sense of fun and adventure, you'll have a great time like we did. Really recommended.

My 7 year old and I stayed for a Mummy daughter surprise this week and I'm speechless! I was nervous reading negative reviews and we usually stay at Crown hotels so wasn't sure if I had made the right choice. From before our stay with the wonderful Tara offering to have a kids tent set up to surprise my daughter, to the fun little emails leading up, I was getting excited. On the day the car park attendant was so lovely and welcoming as were the Cafe staff. Once we got in I actually couldn't work out which one ours was but saw the kids tent set up through the window. Opening the door to our airstreamer we were blown away! The pink was so cool, the kids set up was beautiful and everything was such high quality. Sheridan towels, amazing sheets and the coolest free mini bar! Even got a lovely hand written note and a bottle of Yarra Valley Rose to toast the Matildas that night. It was so so clean inside and regarding some of the reviews, surely people realise that they are 50+ year old airstreamers and on a CBD rooftop, the windows etc can't be immaculate but it adds to the charm The rooftop had fun games that my daughter loved and the breakfast box from downstairs was absolutely amazing. I honestly can't rave about our experience enough and my daughter has begged for us to stay again, but next time to upgrade to the airstreamer with benefits. Thanks for giving us the most magical, unique Melbourne experience. Don't be fooled by Hotel No, it's not a hotel, it's actually more special! So many extras included for a great price!

I have read so many reviews on this experience and I was shocked to see so many negative! We booked online as is the only way to book and then I called the next day to see if it was ok for 2 cars to park….not a problem at all…midweek no charge! Hotel No make it quite clear this is an experience, it’s about discovery and it was soooo much just working out how to get in! Once we stepped out to the vans it was clean, fun and quite private even though the communal area is in the middle, we only saw 2 other guests and I believe they were sold out! Inside our airstream I was again blown away it was spotlessly clean, airy and much bigger than I thought. The little things…mini bar that you can add to….the size of the bathroom and the shower…..it was heaven! This is not for anyone wanting a 5 star hotel but for people who want an experience and something a bit different…highly recommended.

After booking my parents in for their 50th wedding anniversary - they were excited to see a spa photographed on the Facebook page and assumed this would be useable for all guests.. during their stay they found the spa empty and were told it was only for “certain” guests and that they should have looked up the inclusions for their room on the website prior to their surprise wedding anniversary stay! Pathetic experience. Not worth the huge cost. Rude staff. Being nice is free guys!