Swisstouches Spa Resort

An amazing hotel with wonderful staff. The bellhop was great, they came to meet me from my taxi and carried my luggage in. After checking, I was shown to my room and then given a tour of the facilities. A big shout out to the restaurant managers Ricky and Martin who were very personable and assisted me as I don’t speak Chinese. Everything was superb, the room was lovely with a huge tub, and the hot spring pools were excellent and not crowded which enhanced my mood and helped me to relax. The hotel really knows how to look after their guests, they have happy hour, daily fruit, a free mini bar and welcome snacks in the room including desserts and candy, plus they give a checkout gift of permission fruit in a lovely gift bag. Additionally, I had a wonderful (and free) meditation session, the instructor explained in Chinese, and a staff member translated, highly appreciate this level of customer service. They also have buggy to take guests to the car park, and waited with me until my taxi arrived. The hotel staff also manage their pets well, often taking the dogs for a walk. Breakfast and buffet were extensive and enjoyable, and the a la carte restaurant serve lovely food. This is a very special place, will come back for sure.

入住前就有管家會聯繫 有什麼問題提前問就好 我們屬於自己停了車走過去的 離得不遠 如果行李多需要擺渡車也會很快安排 我們的管家是Cici 辦完入住後她會一路帶到房間 路上把各種設施活動和時間都介紹的非常全面 進了房間也做了非常細緻的介紹 非常nice 後面有什麼亂七八糟的需求也是有求必應 速度很快 整體環境和房間都很不錯 入住送了水果和甜品 mini bar也有很多飲料供選擇 早餐也可以 私湯是自己放水的 湯池很大 我們沒去公共温泉 感覺房裡就挺好 酒店裡安排的活動非常多 我們比較懶了一個都沒去 感興趣的可以去體驗

房間設施完善，舒適，特別是客服管家孫子怡，從我們到酒店停車場就讓擺渡車在那裡接我們，帶我們去辦理入住，再送我們去客房，貼心的給我們準備了小童用品，講解了房間裏的設施及使用方式，出行遊玩也給了我們很多建議，使我們這次的旅途很愉悦，下次過來還會選擇入住

歡迎水果:非常精緻 設施：對得起這個價格整體設施豐富，美中不足温泉區域有一半在維修。 服務：Lucky管家服非常到位。 環境：房間整體不錯有一半是房間內温泉，另一半空調很給力。廁所排風扇聲音有點大。洗手枱設計有些高小朋友需要才一個凳子才可以夠到。房間內沒有臟衣籃洗完澡的浴巾衹能找一個合適的地方塞起來。 瑞斯麗温泉中心:酒店內的温泉可能也不是專業温泉運營，首先每一個温泉池周圍包括室內泳池周圍都沒有隨手可以取到的浴巾。因此帶小朋友的家長多拿幾條浴巾冬天會顯得很不友好，室外温泉這一點提現的更明顯，如果你帶了一個1米2以下的小朋友會顯得非常麻煩。室外温泉沒有厚的浴衣和大浴巾在天寒地凍的冬天小朋友基本告別了這個項目。 餐廳：酒店的餐廳非常不錯，甜品很有星級酒店的氣質。慕斯小蛋糕做的很好，早餐麻辣米線也是一條全新賽道。晚餐自助和西餐廳都不錯。

整體很好。温泉池子很多，服務人員很有素質，乾淨衞生。有兩個泳池，小朋友非常喜歡。餐飲簡單但該有的都有。環境很好。管家孫子怡事事有迴應，服務態度非常好。推薦給所有帶小朋友出行的朋友們。

瑞斯麗管家 Linda蒲雨軒 認真負責，微信秒回，服務到位，給孩子們預約小童活動。在酒店的兩天被酒店安排的滿滿的，孩子活動家長省心，户內温泉户外温泉都有，長者小孩全家人出遊的最佳選擇！這次是雪後冬天來，等春天來了，再帶寶寶來！