Les Chalets du Mont d'Arbois & Spa, Megève

This place is a disaster. They promise 5 star experience but it’s barely worth 2 stars. Service is horrible - could not get breakfast before skiing - and that’s the least of their issues. Very snarky front desk personnel. The only plus, if there is one, is the shuttle service to/from town. Would definitely not recommend. I shared my thoughts with management and they said it’s a new staff they are training. Not sure why I am paying for a high price hotel experience for them to use as training.

Nydelig & komfortabelt i Megève Nydelig hotell med topp service! Kommer tilbake!

Just wanted to take a moment to express my deepest gratitude for making my recent stay at the hotel truly unforgettable. From the warm welcome at check-in to the exceptional service throughout my visit, every detail exceeded my expectations. The comfort and hospitality was provide are unparalleled, and I felt like a valued guest every step of the way. Staff's attentiveness and dedication to making my experience special did not go unnoticed.

the restaurant was our hightligt of stay

Amazing staff and service

I had mixed feelings about staying here but thought the Four Seasons Hotel would not build a hotel in a location that didn't have good skiing, etc. From the moment we arrived it was one problem after another. Here are the cons from my experience: 1). They do not upgrade rooms even if you have a package that includes an upgrade "based on availability." We were told there would be no change in being upgraded anytime during our stay even though our package included an upgrade. The front desk lady was so rude when she said there was no chance. After asking several times during our stay they finally told us they had a "last minute cancellation" and could upgrade us, but it was a room that was in the furthest away chalet which required you to call for a shuttle anytime you wanted to go and do anything, including going to breakfast. We refused that upgrade due to that. 2). Location is remote. You have to take a shuttle service to get anywhere which we ran into problems twice when the ski room told us they would pick us up in 10 minutes and after 30 minutes we had to walk back. They gave us a bar of chocolate and an apology note and said it would never happen again but sure enough it happened again 2 days later when we and another couple waited over 30 minutes for a ride. 3). Rooms are small, especially the most basic rooms (the smallest I have seen at any Four Seasons Hotel) We were finally given an upgrade to a larger room but refused it since it was so far away and it required you calling for a shuttle to go anywhere including the main hotel where breakfast was located. 4). Indoor/Outdoor Swimming Pool was Luke warm at best. We never saw anyone use the pool when we were there for this specific reason except for the first day when we arrived and there was one other couple in the pool who also complained about the temperature and the spa manager told us that was the warmest it could go up to. We went to the other main Four Seasons Hotel in Megeve and they had no problem with their pool temperature. Don't be fooled by the photos of the indoor/outdoor pool at the Chalets. You will never use it because of this reason (unless they figure out how to heat it up). 5). You have to have internet access no matter where you are in order to use the app to text for the shuttle service. They can be a real pain if you are not from the EU and don't have cell service on your phone. They depend very heavily on their Four Seasons App which has the chat feature to ask them to do anything. 6). Skiing at Megeve is mediocre at best. If you are anything above an intermediate skier you will be bored very quickly here. I would go to nearby Courcheval all day long which has some of the best skiing in France and some of the best 5 star hotels, shopping and quality restaurants. Here are the pros: 1). Staff worked very hard to make sure you stay was an enjoyable one with the exception of the front desk lady who told me there would be no chance for an u